Patrick Sheppard
Invercargill,STL
Summary
Have worked in high-pressure customer service jobs for 6 years handling complaints, staff, and security details. I coach a 10th-grade football team and am an energetic and outgoing person, who loves problem-solving and seeing a job completed to high standards. Always looking for a way to contribute and be proactive, in a team or independently to further a customer's experience or make work more efficient. I love dogs and football and from past job experience have great people skills to put forward into future jobs.
Overview
6
6
years of professional experience
Work History
Poster Hanger/Changer
Adz Up Ltd
01.2023 - Current
- Work independently according to guidelines
- Trusted to finish assigned work on time to high standards
- Maintain company standards in public when working
- Report any issues with product quality or means of presentation
- Liaised with advertising and marketing managers
Customer Service
Otatara Takeaways Kevin & Tiffany Wu
09.2019 - Current
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Problem solved
- Operated cash register for cash, check, and credit card transactions Effectively.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Work well in a high pressure environment
- Great team skills
Customer Service Receptionist
Invercargill Central Ltd
07.2023 - 09.2023
- Developed and updated databases to handle customer data.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Communicated with security on matters of keeping grounds safe
- Removed unruly customers and liaised with police
- Kept cleaners and guards informed of mishaps
- Monitored security cameras
- Provided directions
- Educated customers about billing, payment processing and support policies and procedures.
- Effectively filed reports concerning daily on-goings for upper management
Education
No Degree - NCEA Level 3 (ongoing)
James Hargest College
Invercargill, NZ12.2023
Skills
- Critical Thinking
- Staff Management
- Food and Beverage Experience
- Telephone Reception
- Customer Transactions
- Work well with children
- Comfortable in a team environment or independent
- Energetic and Outgoing
- Cooperative Attitude
- Customer Complaint Resolution/assistance
- Safety and Security
Timeline
Customer Service Receptionist
Invercargill Central Ltd
07.2023 - 09.2023
Poster Hanger/Changer
Adz Up Ltd
01.2023 - Current
Customer Service
Otatara Takeaways Kevin & Tiffany Wu
09.2019 - Current
No Degree - NCEA Level 3 (ongoing)
James Hargest College
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