Patsy McKean
Gisborne
Summary
PROFESSIONAL SUMMARY
- Professional team member with a proven track record in previous roles where communication, relationship building and trust are/were key elements of my role and organisation goals.
- 3 years experience working from home fulltime (as result of 2020 Covid pandemic and 2023 Cyclone Gabrielle) when Work & Income could not operate out of our normal office setting.
- Able to adapt to dealing with all people regardless of the many diversities that make up who we are as NZers. Able to engage with them, where they are, without judgement
- Able to problem solve and meet deadlines through effective time management and respectful communication.
Overview
29
29
years of professional experience
Work History
Case Manager
Work & Income
11.2016 - 08.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Lead Facilitator
Work & Income NZ
01.2001 - 11.2016
- Evaluated participant progress through assessments, providing constructive feedback for continuous improvement.
- Facilitated successful project completion by providing guidance on goal-setting, time management, and problem-solving techniques.
- Streamlined training processes for increased efficiency and improved knowledge retention among participants.
Student Support Coordinator
Gisborne Boys High School
01.1996 - 12.2000
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Championed best practices in project management, fostering a culture of continuous improvement.
Skills
- Experienced communicator/ interviewer
- Experienced facilitator
- Goal & people focused
- Experienced in public service systems
- High energy
- Time management
- Relationship building
- Problem Solving
- Established community networks
Timeline
Case Manager
Work & Income
11.2016 - 08.2024
Lead Facilitator
Work & Income NZ
01.2001 - 11.2016
Student Support Coordinator
Gisborne Boys High School
01.1996 - 12.2000
Similar Profiles
Alison RidgwayAlison Ridgway
Housing Intensive Support Case Manager at MINISTRY OF SOCIAL DEVELOPMENT – WORK & INCOMEHousing Intensive Support Case Manager at MINISTRY OF SOCIAL DEVELOPMENT – WORK & INCOME
JOYCE IULIANO SiaunuuaJOYCE IULIANO Siaunuua
Case Manager at Work And IncomeCase Manager at Work And Income
Ngametua MatengaNgametua Matenga
Customer Service Representative at Ministry of Social Development - Work and IncomeCustomer Service Representative at Ministry of Social Development - Work and Income
Sandeep MalaniaSandeep Malania
Client Manager at Cambium Group LtdClient Manager at Cambium Group Ltd
Carolina CortesCarolina Cortes
Theatre Nurse at Te Whatu Ora TairāwhitiTheatre Nurse at Te Whatu Ora Tairāwhiti