Patty Ann Kerkhoven
Buckland,AUK
Summary
I am currently working full time from home in a cut flower business with my family. I have worked part time for Boulevard Catering as a waitress for 2 years and the Coffee Club for a year.
I pride myself on being hard working, efficient, able to motivate myself to complete any task set before me and able to communicate with customers efficiently. i have a strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Flower Nursery Worker
K.J Flowers ltc
Buckland
01.2016 - Current
- Reduced plant loss by promptly identifying pests or diseases and applying appropriate treatments.
- Ensured the healthiest possible plants were available for sale by routinely inspecting specimens for quality control purposes.
- Demonstrated adaptability while working across diverse roles, including maintenance and customer service.
- Planted new crop once every week.
- Driving the truck and delivering the flowers to the auction.
Front of House Staff Member
The Coffee Club
Bombay
04.2021 - 02.2022
- Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
- Addressed customer complaints professionally and efficiently, turning potentially negative experiences into opportunities for improvement.
- Participated in team meetings, offering constructive feedback and suggestions for continuous improvement of operational processes and guest experiences.
- Balanced cash registers accurately at the end of each shift, demonstrating meticulous attention to detail.
- Promoted menu items effectively by staying current on specials and sharing personal recommendations when appropriate.
- Provided exceptional customer service, resulting in repeat business and positive online reviews.
- Maintained a clean and organized dining area, contributing to an appealing atmosphere for patrons.
- Utilized time management skills effectively during peak hours to ensure all guests received prompt and attentive service.
Front of House Employee
Boulevard Catering
Bombay
10.2017 - 08.2019
- Greeted customers and provided friendly customer service.
- Preparing Food.
- Delivering Food.
- health and safety
- food allergies.
- follow protocol when dealing with food allergies to prevent cross
Education
Pukekohe High School
Pukekohe, NZ12-2016
Skills
- Interpersonal and written communications
- Horticulture knowledge
- Floral care and maintenance
- Weeding and watering
- Customer Assistance
- Time management skills
- Strong Work Ethic
- Money Handling
- Menu knowledge
- Reservation Management
- Greeting guests
- Beverage Preparation
- Espresso machine operation
- Food Running
- Up-selling
Certification
- class 2 truck license
- Barista Certificate
Timeline
Front of House Staff Member
The Coffee Club
04.2021 - 02.2022
Front of House Employee
Boulevard Catering
10.2017 - 08.2019
Flower Nursery Worker
K.J Flowers ltc
01.2016 - Current
Pukekohe High School
Similar Profiles
Kori PrattKori Pratt
Office manager at K.J. Pratt Excavation and Logging LLCOffice manager at K.J. Pratt Excavation and Logging LLC
Kayla HenryKayla Henry
Event Photographer at K.J PhotographyEvent Photographer at K.J Photography
Kevin AfonsoKevin Afonso
Electrical Apprentice at K.J KennyElectrical Apprentice at K.J Kenny