Paul Alexander
Operations Manager
Auckland
Summary
With a proven track record at Auckland Art Gallery, as well as Farmers, and now Allied Security, I excel in operations management and problem-solving, enhancing team performance and customer satisfaction. My leadership fosters accountability, with a knack for developing strong client relationships and streamlining processes. Expert in MS Office, I've significantly improved operational efficiency and employee training methodologies.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Operations Manager
Allied Security
06.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Reported issues to higher management with great detail.
- Developed and maintained relationships with external vendors and suppliers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Loss Prevention Manager
Farmers Trading
08.2022 - 06.2024
- Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
- Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
- Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
- Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
- Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
- Led a team of loss prevention associates, providing guidance and support in their daily tasks and responsibilities.
- Collaborated with store management to create effective action plans for addressing identified vulnerabilities.
- Managed schedules and workloads efficiently among loss prevention personnel while maintaining optimal coverage during peak hours or high-traffic events.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Collaborated with law enforcement to report crime and suspicious activity.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Completed incident reports and activity logs for accurate, current records.
- Trained personnel on security best practices, protocols and procedures.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Observed video surveillance systems for prompt emergency response.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
- Conducted daily store walk-throughs to identify potential security risks.
- Participated in regional loss prevention meetings to stay up-to-date on industry trends and best practices for safeguarding business assets effectively.
- Performed thorough cash audits and deposit investigations.
- Spearheaded internal investigations when necessary, preserving the integrity of the organization and protecting its assets from potential harm.
Assistant Security Manager
Auckland Council - Art Gallery
06.2011 - 08.2022
- Monitored key control access system to prevent unauthorized entry to building.
- Attended safety meetings, conferences and seminars to improve skills, gain expert knowledge and network with industry specialists.
- Coordinated special events logistics from a security perspective ensuring adequate staffing, proper equipment deployment, and effective security protocols.
- Gathered and compiled data to prepare budget and personnel requests and formulate justifications.
- Established clear lines of communication between Assistant Security Manager role and other departments to facilitate seamless collaboration on safety initiatives.
- Observed departing personnel to reduce unauthorized removal of property.
- Administered and maintained employee ID badge system to increase site security and track and manage employees and assets.
- Oversaw parking surveillance to support designated parking areas and minimize suspicious activity.
- Safeguarded sensitive information through proper handling, storage, and disposal procedures in accordance with company policy.
- Conducted education, training and professional development programs to increase security personnel efficiency.
- Investigated, prepared and submitted incident reports using DoneSafe application
- Investigated incidents and wrote reports.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Supervised team of up to 10 security personnel during shifts.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Established and maintained close working relationships with local law enforcement officers.
- Coordinated protective service operations with other emergency response agencies.
- Supplied security coverage by managing staff schedules to meet operational needs of facility.
- Conducted facility tours to showcase safety and security measures.
- Assisted in the recruitment, hiring, and training of qualified security personnel to maintain a high-performing team.
- Evaluated current security measures regularly for effectiveness, identifying areas for improvement or enhancement as needed.
Education
Diploma - Level 3 Business
Allied Security
Auckland, NZ04-2025
NZQA Level 2 & 3 In Security - Security
C4 Group
Auckland, NZ01-2022
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Staff management
- Inventory management
- MS office
- Client relationships
- Schedule management
- Business administration
- Customer relations specialist
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10+ staff members.
- Reduced Shrinkage in-store by 3.6% by streamlining branch operations, which saw the store as one of the top in Country for low levels of Stock Loss.
- Seconded to Acting 2iC of Security after 6 years with the company.
- Promoted to Assistant Security Manager after 7 years with the company.
Affiliations
- The Blues Super Rugby Team
Languages
English
Native or Bilingual
Japanese
Limited Working
French
Elementary
Maori
Limited Working
Interests
- Outdoor Recreation
- Baking
- Cooking
- Video Gaming
- Blogging/Vlogging
- Gym Workouts
- Rugby (Supporting Blues, All Blacks and Auckland)
- Travelling
- Yachting
Timeline
Operations Manager
Allied Security
06.2024 - Current
Loss Prevention Manager
Farmers Trading
08.2022 - 06.2024
Assistant Security Manager
Auckland Council - Art Gallery
06.2011 - 08.2022
Diploma - Level 3 Business
Allied Security
NZQA Level 2 & 3 In Security - Security
C4 Group
Software
MS Office
Outlook
Deputy Rostering
Quote
To succeed in life, you need two things: ignorance and confidence.
Mark Twain
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
Available 7 days a week
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