Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Paul Glowacz

Wellington,WGN

Summary

Dynamic Customer Service Representative with a proven track record at BJ Ball Papers, excelling in conflict resolution and enhancing customer loyalty. Skilled in cost estimation and project planning, I foster strong vendor relationships while delivering exceptional service. Recognized for exceeding performance metrics, I bring adaptability and a commitment to continuous improvement.

Qualified Desired Position with strong background in precise cost estimation and project management. Proven ability to streamline budgeting processes and collaborate effectively with project teams. Demonstrated expertise in analytical problem-solving and attention to detail.

Professional with background in cost estimation and project management, offering valuable experience in accurate budgeting and resource allocation. Consistently contributes to team success through reliable communication and adaptability to changing project requirements. Known for analytical thinking, attention to detail, and effective collaboration.

Professional with comprehensive experience in cost estimation and project analysis. Skilled in assessing project requirements, preparing detailed cost structures, and negotiating with vendors to achieve optimal pricing. Strong focus on team collaboration and delivering results, ensuring project goals are met efficiently. Adept at adapting to changing project needs and maintaining reliability throughout project timelines.

Logical Type professional with proven abilities in examining requirements and plans to create proposals. Motivated to provide precise estimates by clearly understanding project objectives, defining scopes and determining schedules. Experienced in adhering to client feedback and revising estimate information to suit customer preferences.

Perceptive Job Title offering Number years of experience in developing and managing project estimates by coordinating with colleagues and clients. Successful in devising bid proposals in line with client specifications and objectives through clear communication and attention to detail. Driven to minimize costs by continually comparing project costs to estimates and coordinating with leaders on cost-cutting methods.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

BJ BALL PAPERS
04.2007 - 07.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Managed timely and effective replacement of damaged or missing products.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Investigated and resolved accounting, service and delivery concerns.
  • Trained staff on operating procedures and company services.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Identified and resolved discrepancies and errors in customer accounts.

Estimator

Thames Publications
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
  • Gathered cost and material data for accurate and up-to-date information on material and labor costs.
  • Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
  • Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
  • Developed strong relationships with suppliers, negotiating favorable prices and terms to lower material costs.
  • Reviewed completed projects'' actual costs compared against estimates as part of a continuous improvement process, refining future estimates based on lessons learned.
  • Tracked project costs and expenses to monitor progress and identify and mitigate deviations from original estimate.
  • Contributed to company success by consistently meeting or exceeding target profit margins on awarded projects.
  • Maintained an extensive database of unit costs, enabling quick reference during the estimation process for increased efficiency.
  • Enhanced communication between departments by providing detailed cost breakdowns and explanations for project bids.
  • Played key role in project planning meetings, offering insights into cost implications of design choices.
  • Enhanced project accuracy by meticulously reviewing and adjusting cost estimates based on historical data and market trends.
  • Developed and maintained strong relationships with vendors and subcontractors, ensuring timely delivery of materials and services.
  • Facilitated successful project bids, consistently delivering detailed proposals under tight deadlines.
  • Improved client satisfaction with detailed and transparent cost breakdowns, establishing trust and facilitating smoother project negotiations.
  • Fostered collaborative work environment, leading to more accurate and timely project estimations through effective team coordination.
  • Reduced material costs without compromising quality by negotiating better terms with suppliers, leveraging bulk purchase discounts.
  • Prepared bids and proposals to submit to clients and secure new business.
  • Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
  • Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
  • Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
  • Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
  • Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
  • Developed and maintained database of cost information to use most up-to-date and relevant data in estimates.

Estimator

APN PRINT
  • Prepared material orders to complete projects on time and within budget.
  • Increased project accuracy by diligently reviewing specifications, drawings, and other documentation.
  • Assisted in securing high-value contracts by preparing competitive yet profitable bid packages tailored to client needs.
  • Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
  • Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
  • Collaborated with project managers to ensure accurate scheduling and resource allocation, improving overall project efficiency.
  • Analyzed subcontractor bids for completeness and accuracy, ensuring alignment with project requirements and budgets.
  • Identified areas for cost saving to help increase profitability and lower client costs.
  • Reviewed and approved invoices and change orders to monitor project expenses and reflect any change to scope in project budget.
  • Contributed to winning several high-value contracts by presenting compelling and competitive estimates to potential clients.
  • Ensured compliance with industry standards and regulations in all estimates, mitigating legal and financial risks for company.
  • Assisted in financial forecasting, enabling better strategic planning and resource management for upcoming fiscal periods.
  • Identified and mitigated potential cost overruns early in project lifecycle, safeguarding profit margins.
  • Gathered data on materials, labor and equipment costs to determine total costs of projects.
  • Attended project meetings to provide updates and insights on project costs.
  • Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
  • Evaluated subcontractor bids to obtain best value for projects.
  • Delivered consulting services to advise clients on cost-saving strategies and best practices.
  • Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
  • Gathered cost and material data for accurate and up-to-date information on material and labor costs.
  • Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
  • Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
  • Developed strong relationships with suppliers, negotiating favorable prices and terms to lower material costs.
  • Reviewed completed projects'' actual costs compared against estimates as part of a continuous improvement process, refining future estimates based on lessons learned.
  • Contributed to company success by consistently meeting or exceeding target profit margins on awarded projects.
  • Maintained an extensive database of unit costs, enabling quick reference during the estimation process for increased efficiency.
  • Enhanced communication between departments by providing detailed cost breakdowns and explanations for project bids.
  • Enhanced project accuracy by meticulously reviewing and adjusting cost estimates based on historical data and market trends.
  • Developed and maintained strong relationships with vendors and subcontractors, ensuring timely delivery of materials and services.
  • Facilitated successful project bids, consistently delivering detailed proposals under tight deadlines.
  • Improved client satisfaction with detailed and transparent cost breakdowns, establishing trust and facilitating smoother project negotiations.
  • Fostered collaborative work environment, leading to more accurate and timely project estimations through effective team coordination.
  • Reduced material costs without compromising quality by negotiating better terms with suppliers, leveraging bulk purchase discounts.
  • Prepared bids and proposals to submit to clients and secure new business.
  • Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
  • Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
  • Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
  • Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
  • Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
  • Developed and maintained database of cost information to use most up-to-date and relevant data in estimates.

Retail Worker

JAMES SMITHS DEPT STORE
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Answered questions about store policies and addressed customer concerns.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
  • Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
  • Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
  • Collaborated with team members to execute store promotions and sales events, driving revenue growth.
  • Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Performed cash, card, and check transactions to complete customer purchases.

Bindery Worker

HBS PRINTERS
01.1986 - 1986
  • Prepared finished books for shipping by wrapping or packing books and stacking boxes on pallets.
  • Inserted illustrated pages, extra sheets and collated sets into catalogs, periodicals, directories and other printed products.
  • Checked all finished products to detect and correct uneven paper edges and dimensional errors.
  • Improved overall product quality by consistently monitoring completed projects and addressing any issues promptly.
  • Adapted quickly to changing workflows or job requirements as needed in response to client feedback or internal process improvements.
  • Prioritized daily tasks effectively according to project urgency and complexity without sacrificing quality or timeliness of deliverables.
  • Contributed significantly to meeting company revenue goals, completing a high volume of projects within established timeframes.
  • Ensured high levels of customer satisfaction through close attention to detail and adherence to project specifications.
  • Increased productivity levels by training new employees on bindery processes and techniques, allowing them to contribute more quickly to the team''s efforts.
  • Prepared materials for binding using various methods such as folding, cutting, collating, scoring, saddle stitching, perfect binding or spiral binding depending on project requirements.
  • Developed strong relationships with coworkers, fostering a positive team environment that encouraged collaboration and support.
  • Maintained clean and organized workspaces, adhering to safety guidelines and reducing potential hazards in the bindery area.
  • Checked final products for quality and durability, ensuring high-quality and long-lasting work.
  • Executed bindery tasks in accordance with company policies, safety protocols and job instructions to maintain consistent, high-quality standards and promote positive business reputation.
  • Trained new hires in quality and productivity standards to maximize team effectiveness.
  • Examined bindery products for quality issues, such as imperfect bindings, loose pages or uncut threads and corrected problems prior to customer delivery.
  • Stayed up-to-date on modern bindery techniques to meet market demands and increase quality output.
  • Worked to facilitate Type projects, increasing profits and productivity.

Education

Sixth Form Certificate -

St Patricks College Wellington
Wellington, WGN

Skills

  • Cost estimation
  • Material takeoffs
  • Estimate preparation
  • Estimating software
  • Project estimation and bidding
  • Bid preparation
  • Vendor relationships
  • Project planning
  • Industry networking
  • Math
  • Preparing estimates
  • Cost control estimates
  • Subcontractor coordination
  • Mathematical problem-solving
  • Problem-solving
  • Multitasking Abilities
  • Written communication
  • Excellent communication
  • Attention to detail
  • Team building
  • Relationship building
  • Project coordination
  • Client consultation
  • Customer relationship management
  • Schedule coordination
  • Task prioritization
  • Data collection
  • Decision-making
  • Interpersonal communication
  • Active listening
  • Teamwork
  • Teamwork and collaboration
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Team collaboration
  • Effective communication
  • Adaptability and flexibility
  • Teamwork skills
  • Self motivation
  • Product knowledge
  • Interpersonal skills
  • Professionalism
  • Time management abilities
  • Continuous improvement
  • Adaptability
  • Professional demeanor
  • Problem-solving aptitude
  • Budget planning
  • Market research
  • Logistics management
  • Cost control

Timeline

Customer Service Representative

BJ BALL PAPERS
04.2007 - 07.2025

Bindery Worker

HBS PRINTERS
01.1986 - 1986

Estimator

Thames Publications

Estimator

APN PRINT

Retail Worker

JAMES SMITHS DEPT STORE

Sixth Form Certificate -

St Patricks College Wellington

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Paul Glowacz