Paul Joung

Adept at enhancing customer experiences, I excelled at Koji (Haruka Sawada, Jaeho Lee) by maintaining efficient service and uphold a high standard of customer experience. I guided guests through the table buffet system, managing orders and coordinating seamlessly between front-of-house and kitchen staff. I also have experience working as a bartender, where I prepared and served a wide range of alcoholic and non-alcoholic beverages, always ensuring high quality and consistency. As well as, I have experience as a cashier, where I greeted customers and efficiently operated the POS system for transactions. As a senior wait staff member, I trained new employees in service standards, menu knowledge, and operational procedures, helping to improve overall team performance. Additionally, I oversaw table rotations and coordinated large group bookings to maximize efficiency and ensure a smooth dining experience.

I developed strong multitasking and time management skills while working in a fast-paced dining environment, efficiently handling multiple responsibilities at once. My role required advanced customer service and conflict resolution skills, ensuring a positive dining experience for guests.