Summary
Overview
Work History
Skills
References
Timeline
Generic

Paula Hoeta

Whangarei,NTL

Summary

Dynamic finance and insurance manager with a proven track record at various Auckland franchise dealerships. Adept at crafting tailored finance solutions and enhancing client engagement strategies. Detail-oriented and skilled in proactive negotiation, I excel in building professional relationships and adapting to diverse work environments to drive success.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

23
23
years of professional experience

Work History

Duty Manager

Northland Club
03.2025 - Current
  • Duty Manager as of May 2025
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Bartender

The Grand Hotel
01.2024 - Current
  • Followed alcohol awareness protocols to prevent intoxication and manage intoxicated guests.
  • Keep bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift and preparing cash drawers.
  • Served high customer volumes during special events, nights, and weekends.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Finance & Insurance Manager

Self-employed / Employed
11.2014 - 03.2025
  • Developed customized finance solutions aligned with dealership requirements.
  • Collaborated with lenders to secure optimal financing options for customers.
  • Reviewed contracts and documentation to ensure accuracy and compliance.
  • Analyzed market trends to provide dealers with competitive finance strategies.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.
  • Researched and updated industry knowledge on changing legislation and regulations.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Processed loan applications and monitored progress from start to finish.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Monitored pipelines to track and log status of loans.

Recruitment Officer

Te Whatu Ora Health NZ Te Tai Tokerau
08.2022 - 07.2023
  • Operated and maintained applicant tracking and candidate management systems.
  • Maintained vacancy and FTE availability.
  • Assisted with publishing job postings and job descriptions for advertisement.
  • Pre-screened candidate applications prior to sending to my Recruitment Partner for consideration.
  • Adhoc reporting as requested from Senior Management.

Vehicle Sales Consultant

Pacific Motor Group
04.2022 - 07.2022
  • Guided customers in selecting vehicles tailored to individual needs and preferences.
  • Showcased vehicle features and functionalities during test drives for enhanced customer experience.
  • Maintained current knowledge of inventory and market trends to support informed sales discussions.
  • Collaborated with finance team to streamline customer loan and financing processes.
  • Cultivated strong relationships with clients to promote repeat business and referrals.
  • Prepared purchased vehicles and completed final delivery checks.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Completed registration paperwork and sales documentation.

Finance & Insurance Manager

South Auckland Motors
10.2020 - 11.2021

Finance & Insurance Manager

Armstrong Greenlane Limited
10.2018 - 05.2020

Administration

Zebra Broken Car Collection Company
11.2010 - 08.2012
  • General operational duties.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Strong industry knowledge to accurately price incoming stock.
  • Planned and coordinated logistics for drivers to collect incoming stock.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed daily payment processing and drafted related financial documents.
  • Processed government documentation as required.
  • Processed batch payments for internal records.

Finance & Insurance Manager

Moyes Motor Group
04.2008 - 04.2009

Administration

Moyes Motor Group
01.2008 - 04.2008
  • Managed office supplies and inventory for seamless daily operations.
  • Facilitated financial operations through efficient invoice and expense report processing.
  • Handled incoming calls with professionalism, directing callers to appropriate personnel or departments, or taking messages as needed.
  • Maintained professional relationships and worked cooperatively with administration colleagues and Senior Management.
  • Provided clerical support to members of administration.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Maintained filing system and organized customer documents for easy retrieval of information.

Administration

Turners Auctions – Damaged Vehicles
01.2006 - 01.2008
  • Managed office supplies and inventory for seamless daily operations.
  • Optimized office layout to boost workflow and productivity.
  • Facilitated financial operations through efficient invoice and expense report processing.
  • Handled incoming calls with professionalism, directing callers to appropriate personnel or departments, or taking messages as needed.

Administration

Harvey Norman
01.2003 - 01.2006
  • Entry-level administrative associate
  • Addressed customer inquiries via telephone or email promptly
  • Contributed to special projects designated by supervisor
  • Facilitated administrative support for senior management team members across diverse projects.

Skills

  • Detail-oriented approach
  • Proactive negotiation skills
  • CRM and operating system adaptability
  • Work environment flexibility
  • Effective communication skills
  • Professional relationship building
  • Client engagement strategies

References

Available on request

Timeline

Duty Manager

Northland Club
03.2025 - Current

Bartender

The Grand Hotel
01.2024 - Current

Recruitment Officer

Te Whatu Ora Health NZ Te Tai Tokerau
08.2022 - 07.2023

Vehicle Sales Consultant

Pacific Motor Group
04.2022 - 07.2022

Finance & Insurance Manager

South Auckland Motors
10.2020 - 11.2021

Finance & Insurance Manager

Armstrong Greenlane Limited
10.2018 - 05.2020

Finance & Insurance Manager

Self-employed / Employed
11.2014 - 03.2025

Administration

Zebra Broken Car Collection Company
11.2010 - 08.2012

Finance & Insurance Manager

Moyes Motor Group
04.2008 - 04.2009

Administration

Moyes Motor Group
01.2008 - 04.2008

Administration

Turners Auctions – Damaged Vehicles
01.2006 - 01.2008

Administration

Harvey Norman
01.2003 - 01.2006

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Paula Hoeta