Paula Luna

• Developed Individual Employment Plans for our clients acknowledging their personal career goals and unique barriers to employment
• Worked intensively with our priority cohorts including Jobseekers (full-time, part-time, and work preparation obligations), and Sole Parents (part time and work preparation obligations) while collaborating with multifaceted teams to provide comprehensive support for our clients leading to sustainable employment
• Conducted regular assessments to evaluate client needs, barriers, and opportunities related to employment.

Highlights:

• Facilitating weekly Brief meetings, On the Radar and In the Loop
• Mentoring a Junior Staff in Case Management's best practices
• Facilitating weekly Korero Mahi seminars
• Delivered IEP training to a General Case Manager - High Hardship
• Completed 3 x National Certificate Qualifications: (1) Level 4 Adult Education and Training in 2023, (2) Level 4 Health and Wellbeing - Community Facilitation in 2022, (3) Level 4 Public Sector Services in 2012
• Provided back-up support for our Program Coordinator
• Provided annual support to our Job Fairs at New Lynn Community Centres

• Organised regular proactive appointments with clients to monitor their progress and adapt strategic methods leading towards sustainable employment
• Assessed client's capabilities and barriers to determine appropriate employment support and programmes for them

• Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
• Referred suitable clients to appropriate providers and/or contracted services
• Maintained a good working relationship with our Regional Health Advisors in determining accurate benefit entitlements for clients with complex medical issues

Highlights:

• WAA and Self-Assessment Champion
• RHA/HCID Champion
• MyMSD Champion for 4 consecutive months

• Provided excellent administrative support and reception duties i.e., dealing with enquiries over the counter and on Batphone
• Ensured that all paperwork received over the counter had been scanned and linked into client’s record daily
• Set-up, managed, and resulted office appointments

• Facilitated and delivered all the Work Development Workshops on-site, e.g., Work4U, CV and Cover Letter workshops, Searching for Work, Work Search Assessment Seminars, Aspiration/Education/Training Providers Seminars etc.
• Represented and delivered Work and Income Products and Services presentations to communities, organisations, and external providers, e.g., Walsh Trust Expo Seminar, Not-for-Profit Organisation at Massey Library

Highlights:

• Triage Champion
• Guest Speaker to Community Functions

• Conducted regular interviews with clients identifying appropriate support and services to deliver excellent customer service for all New Zealanders
• Streamlined client referrals for SORT, improving accuracy and efficiency in client record maintenance and reporting