Paula McDonald
Ngaere,TKI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Gallery Assistant position. Willingness to take on added responsibilities to meet team goals.
I am dependable candidate successful at managing multiple priorities with a positive attitude. I am eager to learn new skills while using prior knowledge and skills in a new role.
Overview
12
12
years of professional experience
Work History
Farm Owner
Self Employed
06.2014 - Current
- Developed comprehensive farm safety protocols to minimize accidents and maintain a safe working environment.
- Assisted in development of sustainable agricultural practices and policies to reduce waste.
- Negotiated and secured contracts with vendors, suppliers and agricultural partners to support cost-effective operations.
- Created farm strategies to maximize production and convert farm operations to commercial standards.
- Cultivated strong relationships with suppliers to ensure timely delivery of high-quality seeds, fertilizers, and other essential inputs at competitive prices.
- Maintained accurate financial records for budgeting purposes, enabling informed decision-making regarding operational investments.
- Maintained farm records and documentation.
- Maintain farm accounts and payroll.
- Proficient in computer programs such as Xero, Paysauce and Minda.
Dental Assistant and Receptionist
Lumino - Kerry Hamilton Dental
09.2014 - 10.2020
- I was the only Assistant for the lead dentist of the practice.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Explained treatment procedures and instructed patients on home care guidelines.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Answered phone calls and messages, scheduling appointments, and handling patient inquiries.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Helped patients complete necessary medical forms and documentation.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Participated in ongoing training workshops or seminars to stay updated on industry trends and best practices in dental administration management.
- Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Completed yearly Stock Take and Data Entry for the practice.
- Poured stone models and hand made Mouth Guards, Splints and Retainers.
- Maintained and Followed all infection control procedures, sterilization and disinfection of the practice and dental instruments.
Dental Assistant
Symes De Silva
02.2013 - 08.2014
- I was head Dental Assistant for the Lead Dentist at the Practice.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Took dental images following strict patient protection rules, applying lead aprons.
- Scheduled and confirmed patient appointments.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Staged tray for procedures by arranging dental instruments and equipment.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Exposed, developed and mounted dental x-rays.
- Prepared and sterilized instruments and materials for use by dentists.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Trained all new Dental Assistants - this was a very large practice so I was responsible for training all new team members.
Receptionist and Retail Assistant
Rodney Wayne
01.2012 - 01.2013
- Implemented strategic promotional efforts for increased revenue and foot traffic in the store.
- Increased sales and customer satisfaction through personalized servicing.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Listened to customer needs and desires to identify and recommend optimal products.
- Completed end of day banking.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Opened up the retail store alone in mornings.
- Managed efficient cash register operations.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Answered phone calls and emails to schedule client appointments.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Recorded notes for future reference about customer preferences and services delivered.
- Ran the reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Education
Bachelor Of Agribusiness - Agricultural Business
Massey University
Palmerston North, NZ12.2027
National Certificate Level 4 - Tourism And Travel
Sir George Seymour College
Wellington12.2012
Skills
- Staff Training
- Critical Thinking
- Stock management
- Customer Relations
- Proficient in Microsoft Office and Computer knowledge
- Store Opening and Closing
- Payment Processing
- Cash Handling
- Point of sale operation
- Strong Communication and Interpersonal Skills
- Team Cooperation
- Attention to Detail
Timeline
Dental Assistant and Receptionist
Lumino - Kerry Hamilton Dental
09.2014 - 10.2020
Farm Owner
Self Employed
06.2014 - Current
Dental Assistant
Symes De Silva
02.2013 - 08.2014
Receptionist and Retail Assistant
Rodney Wayne
01.2012 - 01.2013
Bachelor Of Agribusiness - Agricultural Business
Massey University
National Certificate Level 4 - Tourism And Travel
Sir George Seymour College
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