Paula McPeake
Winton,STL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Support Worker
Pact Group Southland
Invercargill, Southland
06.2023 - Current
- Organised leisure activities for clients in the community.
- Provided emotional and practical support to vulnerable adults.
- Assisted clients with personal care, such as showering and dressing.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Facilitated group sessions aimed at providing information regarding healthy lifestyles, substance misuse issues.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Monitored and reported changes in clients' health, behavior, and needs to supervisory staff.
- Provided emotional support and companionship to enhance clients' well-being.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Provides one on one support with various shifts and sleepovers.
Customer Service /Librarian
Southland District Council
Winton, Invercargill
05.2017 - 04.2023
- Kept accurate records to document customer service actions and council requests for services and complaints.
- Conversed with customers to receive valuable feedback and suggestions for improvement.
- Trained and instructed employees in job duties or council policies, arranging for training when needed.
- Engaged in conversation with customers to understand needs, resolve issues and answer council, local government questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
- All aspects of library duties.
- Resolved customer complaints and answered customers questions regarding policies and procedures,
Owner/Operator
Alexandra Motor Lodge
Alexandra, Central Otago
04.2011 - 03.2017
- Operating a 9 unit busy motel in Central Otago, checking in and out clients, answering local information.
- Providing outstanding service, making guests feel welcome, booking activities and future bookings.
- Hosted special events ie providing catering for large group bookings, BBQ, packed lunches and breakfasts.
- Cleaning and servicing the units, organising , hiring staff and daily duties.
- Payroll / Tax keeping
- Computer booking systems.
Education
High School Diploma -
Greymouth High School
Greymouth, NZ12.1985
Skills
- Exceptional customer service skills
- High-energy attitude
- Outstanding people skills
- Hardworking and reliable
- High standard of work ethic
Certification
- Level 4 certificate in health and wellbeing social and community services and disability support.
- New Zealand Apprenticeship in Disability Support (level4)
- Current First Aid Certificate
Timeline
Support Worker
Pact Group Southland
06.2023 - Current
Customer Service /Librarian
Southland District Council
05.2017 - 04.2023
Owner/Operator
Alexandra Motor Lodge
04.2011 - 03.2017
High School Diploma -
Greymouth High School
Similar Profiles
Neetha JaimonNeetha Jaimon
Community Support Worker at Pact groupCommunity Support Worker at Pact group
Viliami MoalaViliami Moala
Youth Support Worker at PACT GroupYouth Support Worker at PACT Group
Lusiana Lave RaikoroLusiana Lave Raikoro
Support Worker at Pact GroupSupport Worker at Pact Group