Paula Mugford

• Providing compassionate and attentive care to all residence.
• Assisted nursing staff in residence care.
• Performed personal care to residence including personal care such as showering and assisting with meals and reporting of any abnormalities to the medical team.
• Contributed to efficient residents care by accurately documenting any changes residence behavior and mental or physical changes.

• Entered, investigated and resolved payable and receivable account issues into Xero accounting system.
• Kept records of expenses and monitored budget while recommending opportunities for cost savings.
• Ordering stock and stock taking.
• Taking minutes at weekly meetings.
• Balancing accounts and banking.
• Training new staff in all areas of office administration.
• Established and maintained effective communication with managers, staff, physicians and community organizations to promote high quality patient care.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels. Complete diabetic reviews with patients. Assist with minor surgeries. Advise patients on wound care and apply dressings etc.
• Work with distressed or very unwell or anxious patients while waiting on a clinical staff member to become available.
• Assist clinical staff members in all levels of patient facing healthcare. Cleaning rooms and equipment as per clinical standards.
• Provide a quality high standard for care to the patients at all times and make all patients feel they are cared for, listened to and are an individual. Make sure I get to know as many patients as possible by name and know their details so make sure they get the best care.
• Confirmed and booked appointments, communicated with patients, and updated patients records.
• Responded to inquiries from patients seeking help or information.
• Resolved patients problems and complaints.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company.
• Provided clerical support to company employees by copying, emailing, typing and filing documents.
• Restocked supplies and vaccines and submitted orders to maintain stock levels.
• Organized, maintained and updated information of our processes and polices in computer databases.
• Tracked important information on Xcel spreadsheets and ran reports or generated graphs using data.
• Handled incoming and outgoing stock and vaccine deliveries, track missing packages.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

The position was sole charge as the manager was based in Dunedin and involved the over all day to day running of the business which included the following.

• Offered friendly and efficient service to customers, handled challenging situations.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
• Educated customers regarding regular maintenance protocols to preserve vehicle condition.
• Developed estimates by costing materials, supplies, and labor to give to customers.
• Suggested additional services to customers in order to meet upsell goals.
• Investigated customer complaints to identify cause of malfunctions and pass these onto my manager.
• Ordered parts from various distributors to fulfill demands.
• Stock and managed stock of parts.
• Assisted customers in finding appropriate parts promptly.
• New vehicle warranty claim entry.
• Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
• Book vehicles in to be service/repaired and liaise with the workshop foreman and technician's on time frames for vehicles to be finished and keep customers updated with the vehicles progress.

The office position was sole charge during the office managers days off and holidays and included.

• Offered friendly and efficient service to customers, handled challenging situations.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Weekly payroll.
• Suggested additional services to customers in order to meet upsell goals.
• Educated customers regarding regular maintenance protocols to preserve vehicle condition.
• Followed up with customers to offer additional support and check resolution satisfaction.
• Developed estimates by costing materials, supplies, and labor.
• New Vehicle warranty claims entry.
• Interacted with customers by phone, email, or in-person to provide information.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Reconciled account files and produced monthly reports for both parts and service managers.
• Managed and properly accounted for petty cash issued to facilitate general office activities.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
• Staff training in the office, service advisor and parts departments.
• Entering statements, banking, entering invoices, stocktaking.

• Maintained electronic and paper filing systems for easy retrieval of information.
• Work in a high paced customer service environment, often extremely busy, and it challenging circumstances and worked well under pressure.
• Our manager ws based in Invercargill so the day to day running of the business and its staff 3 other staff was my responsibility. This included the following.
• Answered multi-line phone system, routing calls, delivering messages to service technicians staff and greeting visitors.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to our off site manager.
• Staff training in how to process driver licensing, including driver testing, and vehicle registration, WOF renewal etc.

• Maintained clean and orderly work station.
• Cleaned up gas and other spills in accordance with spill procedures.
• Processed fuel and merchandise transactions by operating POS system with accuracy.
• Built trustful relationships with customers to encourage return visits.
• Inspected fuel pumps, LPG tanks and fuel tanks for proper operations and safety.
• Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
• Monitored fuel levels in tanks, taking note of tanks due for refills.
• Promoted special offers and discounts to customers to maximize sales.
• Sole charge position from 5pm till 12pm 3 days per week.
• Staff Training

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well stocked to meet customer requirements.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Kept up to date on new stock that customers may like to try and what sports were available on Sky TV that day to keep customers entertained.
• Worked in a busy TAB and with Pokie machines being reasonable for the end of shift balance.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Maintained secure cash drawers, TAB and pokie machines promptly resolving discrepancies in daily totals.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Served high customer volumes during special events, nights, and weekends.
• Resolved issues with customers especially ones that were intoxicated, aggressive or involved in fights or arguments.
• Recruited and trained new bartenders and barbacks to help maintain talented team.

• Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar and restaurant at beginning of shift and breaking down at end of shift.
• Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
• Trained new bartenders and waitresses on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Scheduled and rotated staff for adequate coverage and fair distribution of workload.
• Monitored food preparation, production, and plating for quality control. Supervised food presentation.
• Controlled food costs and managed inventory.
• The restaurant was a 140 plus seater and I was the restaurant manager for 2 nights an week for 2 years. I was in charge of and oversaw 8 to 12 staff depending on the requirements for the night.

• Remained calm and poised when dealing with difficult customers or during busy shifts at a 150 seater plus restaurant.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines for customers payment.
• Greeted new customers, discussed specials, and took drink orders.
• Made sure all customers were severed in a timely and effiecent manner.