Paula Nes
Auckland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
42
42
years of professional experience
Work History
Mental Health Senior Anayst
Counties Manukau - Te Whatu Ora
06.2014 - Current
- Provide leadership on CMH Mental Health services electronic clinical information system.
- Contribute to the efficient operation of the clinical service by streamlining systems, identifying and supporting areas of business and clinical process that require standardised processes and implementation of best practice models
- Facilitate enhanced decision making through supporting improved data integrity, information use, refinement and analysis
- Provide timely Management Information and ensure compliance with enhanced clinical and contractual reporting requirements
- Maintain data integrity in source systems addressing identified errors and providing coaching and training as appropriate
- Provide the interface with the clinical staff, Clinical Information Systems Team and healthAlliance to coordinate systems and business process planning, development and implementation
- Support Audit and research identifying and clarifying data needs, scrutinising and validating data and facilitating the development of reports as required
- Establish and maintain strong working relationships with key internal and external stakeholders including vendors, MOH and the Office of the Director Mental health & addictions Services to support continuous improvement and management of risk
Clinical Quality and Risk Manager
Mental Health Services, Counties Manukau Health
02.2013 - 07.2014
- To provide a coordinated, whole of system approach to quality and risk management within Mental Health Services including development of a quality framework, review and development of controlled documents and embed quality activities and responsibility across teams in mental health services
- To ensure a robust process for investigation and follow up of serious incidents and complaints and follow up on recommendaiotns and actions resulting from Serious incident review
- To provide strategic leadership in effective use and development of routine data, outcomes data, evaluation and research results to improve mental health services for those who use the services
- To provide oversight to ensure effective operational management, leadership, planning and co-ordination of Audit in Mental Health Services Team
- To maintain CMDHB interests and profile at a regional level through involvement in the Regional Care Connect MH&A Steering Group and the Regional Clinical Documents Steering Group To take a lead role in the HCC Support team (FASA, HCC Trainer, Business analyst and Business admin
- Support) supporting the team to meet service user, clinician and organisational requirements
- To be an active integral part of the Auckland Region Service Level Agreement working group to ensure that the HCC business requirements for CMDHB Mental Health Services are met
- To ensure that there are processes and structures in place to ensure effective communication with staff and training opportunities in place to meet the needs of CMDHB Mental Health staff.
Manager Research, Evaluation and Audit Mental Health Services (REAMHS) and Quality Manager
Mental Health Services (CMDHB.)
09.2008 - 02.2013
- Provide strategic leadership in effective use and development of routine data, outcomes data, evaluation and research results to improve mental health services for those who use the services
- To build an information-driven quality improvement culture that involves staff at every level of mental health services
- To ensure effective operational management, leadership, planning and co-ordination of the Research, Evaluation and Audit in Mental Health Services (REAMHS) Team, including the Partnership in Evaluation toward Recovery (PER) consumer led team
- To provide timely information to assist in service development and review of processes
- To lead a results-oriented, high performance team that contributes strongly service development and improvement across Counties Manukau DHB mental health services
- To provide a lead role in quality improvement initiatives in line with the DHB Quality Improvement Strategy through the Mental Health Quality Forum ensuring that the forum meets the purpose as set out in the terms of reference, including policy review and development / review of serious incident review findings, organisational audits / trends and issues
- To take a lead role in Certification audit and follow up on recommendations for mental health services and the risk register for mental health services
- To provide the Clinical Leadership role for CMDHB for Health Care Community (HCC) Auckland Regional Mental Health Electronic documentation system.
Professional Leader Social Work and Quality Coordinator for Mental Health Services
CMDHB.
01.1998 - 08.2008
- Provided strategic leadership in effective use and development of routine data, outcomes data, evaluation and research results to improve mental health services for those who use the services.
- Ensured effective operational management, leadership, planning and co-ordination of the Research, Evaluation and Audit in Mental Health Services (REAMHS) Team, including the Partnership in Evaluation toward Recovery (PER) consumer led team.
- Led a results-oriented, high performance team that contributed to service development and improvement across Counties Manukau mental health services.
- Provided a lead role in quality improvement initiatives in line with the Quality Improvement Strategy through the Mental Health Quality Forum. This included policy development and review, serious incident reviews and organisational audits
- Took the lead role in Certification audit and maintained the risk register for mental health services.
- Provided the Clinical Leadership role for CMDHB for Health Care Community (HCC) Auckland Regional Mental Health Electronic documentation system.
Section Social Worker
Surgical Services, Middlemore Hospital
01.1997 - 01.1998
Senior Social Worker
Cape Mental Health Society
01.1993 - 01.1997
Day Centre Manager/ Senior Social Worker
Oasis Association for the Mentally Handicapped
01.1991 - 01.1993
Community Mental Health Social Worker
Henderson House Community Mental Health Centre Auckland Area Health Board
01.1989 - 01.1990
Senior Social Worker
Lentegeur Hospital
08.1987 - 06.1988
Locum position - Social Worker
The Association for the Physically Disabled
01.1987 - 07.1987
Social Worker
Lentegeur Hospital
01.1982 - 01.1983
Education
Masters of Social Work Honours -
University of Auckland
School Of Social Work01.2016
Bachelor of Social Science - Social Work and Psychology
University of Cape Town
School Of Social Work01.1982
Skills
- Stakeholder Communication
- Technical understanding
- Advanced Excel
- Report Preparation
- Project Management
- Root Cause Analysis
- Documentation And Reporting
- Issue Identification
- Information Gathering
- Continuous Improvement
- Data and Analytics
Work Phone
09 2760044 ext 52095
Secondary Education
University Entrance
Cell Phone
021 2443584
Registered Social Worker
Social Work Registration Board (SWRB) New Zealand, 26
Contact Address
Room 435, Level 4 Esme Green Building, Middlemore Hospital, Auckland, 2025
Personal Information
Title: Mental Health Senior Analyst
Timeline
Mental Health Senior Anayst
Counties Manukau - Te Whatu Ora
06.2014 - Current
Clinical Quality and Risk Manager
Mental Health Services, Counties Manukau Health
02.2013 - 07.2014
Manager Research, Evaluation and Audit Mental Health Services (REAMHS) and Quality Manager
Mental Health Services (CMDHB.)
09.2008 - 02.2013
Professional Leader Social Work and Quality Coordinator for Mental Health Services
CMDHB.
01.1998 - 08.2008
Section Social Worker
Surgical Services, Middlemore Hospital
01.1997 - 01.1998
Senior Social Worker
Cape Mental Health Society
01.1993 - 01.1997
Day Centre Manager/ Senior Social Worker
Oasis Association for the Mentally Handicapped
01.1991 - 01.1993
Community Mental Health Social Worker
Henderson House Community Mental Health Centre Auckland Area Health Board
01.1989 - 01.1990
Senior Social Worker
Lentegeur Hospital
08.1987 - 06.1988
Locum position - Social Worker
The Association for the Physically Disabled
01.1987 - 07.1987
Social Worker
Lentegeur Hospital
01.1982 - 01.1983
Masters of Social Work Honours -
University of Auckland
Bachelor of Social Science - Social Work and Psychology
University of Cape Town
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