Summary
Overview
Work History
Education
Skills
Timeline
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Paula Rust

Auckland,Riverhead

Summary

Organized and dedicated customer service professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

34
34
years of professional experience

Work History

Itinerant Piano Teacher

New Zealand Modern School Of Music
06.2010 - Current
  • Accounts and invoicing as a self employed teacher for the NZMSM.
  • Weekly one on one lessons with over 55 students within a Primary School Environment.
  • Established a strong music foundation with students including sight reading, memorisation, performance, and piano techniques.
  • Motivated students to progress through the NZMSM piano curriculum.
  • Maintained Strong interpersonal communication and relationships with students aged 5 to 20, their parents, and the staff at the school.

Playcenter Educator

Auckland Playcenter Association
04.1999 - 03.2009
  • Completed 3 levels of Playcentre Association Early Childhood Training - required to qualify for government funding as an Early Childhood Centre.
  • Contributed to session planning and facilitation, and centre maintenance. Attended meetings and courses. Engaged in 'learning through play' activities with children.
  • Held positions including Centre Co-ordinator, Enrolment Officer, and Equipment Manager as part of a team of parents responsible for the daily running of the centre.


Personal Banker

ASB Bank
03.1996 - 02.1998
  • Providing Personal Lending and Home Loan advice to new and existing customers through one on one interviews. Completing detailed and accurate applications, providing quotations and processing applications.
  • Working to personal and branch sales, performance and service targets and deadlines.
  • Communicating the outcome of a personal or home loan application to the customer in a prefessional manner.
  • Processing credit card applications.
  • Liaising with Lending Department to answer queries quickly and effectively.
  • Ensuring that branch audits were conducted thoroughly in line with ASB procedures.

In Branch Trainer

ASB Bank
02.1995 - 03.1998
  • The initiation of induction training for new Customer Service Officers. This included: In-house system training and support, ensuring effective use of the ASB customer service script, overseeing all front-line processes and providing full cash flow machine training.
  • The assessment of individuals against business regulation standards and criteria to determine competency
  • Providing timely and balanced feedback whilst ensuring objectivity
  • Facilitating effective one to one training sessions.


Customer Services Officer and Head Teller

ASB Bank
06.1990 - 03.1996
  • Working as part of the branch customer services team to provide outstanding face to face customer service.
  • Opening and closing accounts, managing deposits and withdrawals, loading automatic payments and direct debits, accurate cash handling, and managing telephone enquiries.
  • Head Teller duties including managing all bulk money and ensuring bank reconciliation is correct.
  • Foreign exchange buying, selling , ordering and balancing.
  • Management of the daily Branch Information Report; analysing data to ensure adherence to banking proceedures.

Education

Lynfield College
Auckland, NZ
1990

Skills

  • Customer Service
  • Attention to Detail
  • Professional Appearance
  • Banking Policies and Procedures
  • Loans
  • Relationship Building

Timeline

Itinerant Piano Teacher

New Zealand Modern School Of Music
06.2010 - Current

Playcenter Educator

Auckland Playcenter Association
04.1999 - 03.2009

Personal Banker

ASB Bank
03.1996 - 02.1998

In Branch Trainer

ASB Bank
02.1995 - 03.1998

Customer Services Officer and Head Teller

ASB Bank
06.1990 - 03.1996

Lynfield College

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Paula Rust