Paula Rust
Auckland,Riverhead
Summary
Organized and dedicated customer service professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
34
34
years of professional experience
Work History
Itinerant Piano Teacher
New Zealand Modern School Of Music
Auckland, AUK
06.2010 - Current
- Accounts and invoicing as a self employed teacher for the NZMSM.
- Weekly one on one lessons with over 55 students within a Primary School Environment.
- Established a strong music foundation with students including sight reading, memorisation, performance, and piano techniques.
- Motivated students to progress through the NZMSM piano curriculum.
- Maintained Strong interpersonal communication and relationships with students aged 5 to 20, their parents, and the staff at the school.
Playcenter Educator
Auckland Playcenter Association
Auckland, AUK
04.1999 - 03.2009
- Completed 3 levels of Playcentre Association Early Childhood Training - required to qualify for government funding as an Early Childhood Centre.
- Contributed to session planning and facilitation, and centre maintenance. Attended meetings and courses. Engaged in 'learning through play' activities with children.
- Held positions including Centre Co-ordinator, Enrolment Officer, and Equipment Manager as part of a team of parents responsible for the daily running of the centre.
Personal Banker
ASB Bank
Auckland, AUK
03.1996 - 02.1998
- Providing Personal Lending and Home Loan advice to new and existing customers through one on one interviews. Completing detailed and accurate applications, providing quotations and processing applications.
- Working to personal and branch sales, performance and service targets and deadlines.
- Communicating the outcome of a personal or home loan application to the customer in a prefessional manner.
- Processing credit card applications.
- Liaising with Lending Department to answer queries quickly and effectively.
- Ensuring that branch audits were conducted thoroughly in line with ASB procedures.
In Branch Trainer
ASB Bank
Auckland
02.1995 - 03.1998
- The initiation of induction training for new Customer Service Officers. This included: In-house system training and support, ensuring effective use of the ASB customer service script, overseeing all front-line processes and providing full cash flow machine training.
- The assessment of individuals against business regulation standards and criteria to determine competency
- Providing timely and balanced feedback whilst ensuring objectivity
- Facilitating effective one to one training sessions.
Customer Services Officer and Head Teller
ASB Bank
Auckland
06.1990 - 03.1996
- Working as part of the branch customer services team to provide outstanding face to face customer service.
- Opening and closing accounts, managing deposits and withdrawals, loading automatic payments and direct debits, accurate cash handling, and managing telephone enquiries.
- Head Teller duties including managing all bulk money and ensuring bank reconciliation is correct.
- Foreign exchange buying, selling , ordering and balancing.
- Management of the daily Branch Information Report; analysing data to ensure adherence to banking proceedures.
Education
Lynfield College
Auckland, NZ1990
Skills
- Customer Service
- Attention to Detail
- Professional Appearance
- Banking Policies and Procedures
- Loans
- Relationship Building
Timeline
Itinerant Piano Teacher
New Zealand Modern School Of Music
06.2010 - Current
Playcenter Educator
Auckland Playcenter Association
04.1999 - 03.2009
Personal Banker
ASB Bank
03.1996 - 02.1998
In Branch Trainer
ASB Bank
02.1995 - 03.1998
Customer Services Officer and Head Teller
ASB Bank
06.1990 - 03.1996
Lynfield College