PAULA BEATRIX LARA BAUTISTA
Lower Hutt,WGN
Summary
Passionate and customer-focused, hospitality professional eager to secure an entry-level position to leverage strong communication skills and meticulous attention to detail. Keen focus on providing exceptional customer service, driven to contribute to the success of a reputable organization.
Overview
14
14
years of professional experience
Work History
VIP ROLLER
NSM
09.2022 - 08.2024
- Managing high roller accounts
- Keeping track of customer data
FOOD & BEVERAGES ATTENDANT / CASHIER
Lago De Oro Hotel and Wake Park
10.2020 - 09.2022
- Company Overview: Lago De Oro is situated 115 kms southwest of Manila and known as the Pioneer Wake Park in the Philippines
- It is a hotel/resort that has its own restaurant and wake park
- Provide excellent customer service to guests by taking orders accurately, answering inquiries, and ensuring guest satisfaction
- Prepare and serve food and beverages according to standard recipes and presentation guidelines
- Ensure cleanliness and tidiness of dining areas, including tables, chairs, and service stations
- Process payments accurately, handle cash, and operate POS systems efficiently
- Adhere to food safety and hygiene standards, including proper handling and storage of food items
- Work collaboratively with kitchen staff, servers, and other team members to ensure smooth operations
- Suggest additional items or specials to guests to enhance their dining experience and increase revenue
- Lago De Oro is situated 115 kms southwest of Manila and known as the Pioneer Wake Park in the Philippines
- It is a hotel/resort that has its own restaurant and wake park
FRONT DESK OFFICER / CASHIER
The Ritz Spa - Malate
04.2013 - 10.2019
- Company Overview: The Ritz Spa is a timeless retreat for men and women offering a privileged interlude of beauty and well-being
- It boasts numerous spa amenities, packages, and services for ultimate relaxation
- Responsible for receiving visitors by greeting them in person or on the telephone; answering or referring inquiries
- Maintains employee and department directories as a guide for directing visitors
- Handle cash, credit, check, and payment transactions with customers
- Documents and communicates actions, irregularities, feedback, and continuing needs to maintain continuity among work teams
- Contributes to team effort when required
- Drafts, reviews, and proofreads office documents
- Responsible for basic data entry as assigned
- Maintains and stocks basic office supplies
- Responsible for operating and maintaining office machines, including printers, copiers, and fax
- Ensures compliance with company rules and regulations in the reception area
- The Ritz Spa is a timeless retreat for men and women offering a privileged interlude of beauty and well-being
- It boasts numerous spa amenities, packages, and services for ultimate relaxation
HOST / SERVER
Chili's Restaurant
11.2010 - 05.2011
- Company Overview: Overseas Training
- Overseas Training
Education
BACHELOR OF SCIENCE - Hotel and Restaurant Management
Batangas State University
01.2012
SECONDARY SCHOOL -
Our Lady of Carmel School
01.2008
ELEMENTARY SCHOOL -
Lucsuhin Elementary School
01.2004
Skills
- 8 Years of experience in hospitality management
- Commitment to Customer Service
- Focus on Customer Satisfaction
- Time Management skills and problem-solving abilities
- Adaptable, flexible, and organizational skills
Characteristics
- Organized
- Fast Learner
- Punctual
- Dependable
- Team player
Preferred Name
Bea
Personal Information
- Age: 32
- Height: 5'1"
- Weight: 51 kg
- Date of Birth: 06/02/92
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
- Religion: Roman Catholic
Languages
English
Professional Working
Timeline
VIP ROLLER
NSM
09.2022 - 08.2024
FOOD & BEVERAGES ATTENDANT / CASHIER
Lago De Oro Hotel and Wake Park
10.2020 - 09.2022
FRONT DESK OFFICER / CASHIER
The Ritz Spa - Malate
04.2013 - 10.2019
HOST / SERVER
Chili's Restaurant
11.2010 - 05.2011
SECONDARY SCHOOL -
Our Lady of Carmel School
ELEMENTARY SCHOOL -
Lucsuhin Elementary School
BACHELOR OF SCIENCE - Hotel and Restaurant Management
Batangas State University
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