Summary
Overview
Work History
Education
Skills
Timeline
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Pauline Chaffey

Hamilton,WKO

Summary

Dynamic team leader with a proven track record at Service Foods Ltd, excelling in team motivation and quality improvement. Expert in conflict resolution and staff training, enhancing productivity and customer satisfaction. Successfully streamlined workflows, significantly reducing turnaround times while fostering a collaborative and inclusive work environment.

Overview

19
19
years of professional experience

Work History

Team Leader Produce

Service Foods Ltd
03.2023 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Oversaw quality control measures, maintaining high standards for all project outputs.

Fish Handler/packer

Seafood Baazar
02.2006 - 04.2017
  • Assisted with loading and unloading trucks, ensuring proper weight distribution for safe transportation and minimizing the risk of damage to goods during transit.
  • Maintained a clean, organized warehouse space for efficient operations and easy navigation during peak shipping seasons.
  • Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
  • Improved package handling efficiency by implementing proper lifting techniques and using equipment effectively.
  • Reduced damaged goods by employing safe packaging methods and materials.
  • Developed strong working relationships with carriers, fostering mutual trust that resulted in reliable coordination of pickups and drop-offs for smooth shipment flow throughout the supply chain process.
  • Participated in warehouse improvement initiatives by offering constructive feedback and suggestions based on personal experiences and industry best practices.
  • Contributed to a positive work environment by maintaining open communication channels with colleagues and supervisors alike.
  • Enhanced customer satisfaction through timely delivery of packages and accurate tracking information updates.
  • Collaborated with team members to prioritize urgent shipments for expedited processing and delivery.
  • Streamlined inventory management with meticulous organization and record-keeping procedures.
  • Assisted in training new employees on company policies, safety measures, and handling techniques to ensure consistent quality across the team.
  • Followed safety protocols to minimize workplace accidents.
  • Improved handling processes, introducing new packing techniques for speed and durability.
  • Enhanced team efficiency by coordinating daily handling schedules for incoming and outgoing shipments.

Education

School Certificate - Maori, History, Social Studies

Gisborne Girls High
Gisborne, GIS
03.1997

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Team supervision
  • People management
  • Staff training
  • Documentation and reporting
  • Overseeing daily activities
  • Quality improvement
  • Safety

Timeline

Team Leader Produce

Service Foods Ltd
03.2023 - Current

Fish Handler/packer

Seafood Baazar
02.2006 - 04.2017

School Certificate - Maori, History, Social Studies

Gisborne Girls High

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Pauline Chaffey