Pauline De Luca
Auckland
Summary
Professional with winning attitude and desire to deliver exceptional experience. Focused on setting high expectations and raising service standards. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Overview
26
26
years of professional experience
Work History
Food Court Manager
Costco Wholesale
Westagte
09.2022 - Current
- Created detailed reports on weekly and monthly revenues and expenses.
- Updated computer systems with new pricing and daily food specials.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw food preparation, production and presentation according to quality standards.
- Recruited, hired, trained and supervised personnel within the food court area.
- Coordinated with vendors to ensure timely delivery of goods and services at competitive prices.
Retail Supervisor
Pak n Save
Westgate
02.2020 - 08.2022
- Created successful plans to maximize profits and reduce loss.
- Delegated work to staff, setting priorities and goals.
- Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
Sales Representative
Exclusive Island
Mauritius
02.1999 - 10.2002
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Identified opportunities for cross-selling additional products and services.
- Negotiated deals and handled complaints or objections.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Identified customer needs by asking questions and advising on best solutions.
Education
HSC -
Loretto Convent Rose Hill
Mauritius11-1988
Skills
- Ordering and purchasing
- Scheduling and staffing
- Employee retention
- Performance evaluation
- Food safety compliance
- Recruitment
- Staff management
- Inventory control and record keeping
Timeline
Food Court Manager
Costco Wholesale
09.2022 - Current
Retail Supervisor
Pak n Save
02.2020 - 08.2022
Sales Representative
Exclusive Island
02.1999 - 10.2002
HSC -
Loretto Convent Rose Hill
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