Pauline Herbert-Kendall
Otahuhu,New Zealand
Summary
Dynamic professional with extensive expertise in service delivery and customer support at CMA CGM. Demonstrated proficiency in data management and problem-solving, skilled in leveraging Freight Management Systems. Acknowledged for elevating customer satisfaction through impactful communication and meticulous attention to detail, facilitating seamless operations in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Service Delivery - Export Bookings
CMA_CGM / ANL
03.2024 - 05.2025
- Liaise with overseas agents to resolve any issues which may be raised by customer
- Communicating with Trade team on vessel availability
- Manual Break Bulk Bookings
- Hazardous (DG) Bookings
- Vessel changes, routing, EQ updates as per the customer
Customer Services
Felton Industries Ltd
07.2023 - 02.2024
- Data Entry - Order processing
- Attending inbound & Outbound calls
- Assisting with Returns, Issue Credits, Backorders
Administration / Customer Services
TDL Group Ltd
06.2022 - 07.2023
- Data Entry - Order processing
- Assisting & responding to customer emails
- Enter empty pickups off customer sites in system
- Dehire Bookings to empty container depots
- Hubbing containers when required
Admin Support / Despatch Manifestor
Big Chill Distribution
02.2014 - 06.2022
- AM despatch manifesting
- Updating Drivers paperwork
- Attending to incoming calls
- General Office Duties
- Customer Services
- Monitor & provide PODs for customers - Solely
Education
School Cert -
Tamaki College School
Auckland, NZ12.2022
Skills
- Data entry and management
- Written and verbal communication
- Problem solving
- Customer service
- Attention to detail
- Freight management systems
- Salesforce proficiency
- CargoWise user
References
Available upon request
Systems
- Freight Plus
- TLP
- Lara
- Salesforce
- Nova
- Cargo Wise
Attributes
- Honest
- Reliable
- Team Player & Individually unsupervised
- Sound Computer skills
- Alpha / Numeric Data Entry skills
- Communication both Oral & Written skills
- Customer Services
- Confident in using new system
- Word
- Outlook
- Excel
- Salesforce
- Cargowise
- Sharepoint
Timeline
Service Delivery - Export Bookings
CMA_CGM / ANL
03.2024 - 05.2025
Customer Services
Felton Industries Ltd
07.2023 - 02.2024
Administration / Customer Services
TDL Group Ltd
06.2022 - 07.2023
Admin Support / Despatch Manifestor
Big Chill Distribution
02.2014 - 06.2022
School Cert -
Tamaki College School