Summary
Overview
Work History
Education
Skills
Timeline
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Pauline Matete

Auckland,New Zealand

Summary

Dynamic and driven professional with a passion for tackling new challenges. Recognised for an unwavering work ethic, adaptability, and exceptional interpersonal skills. Demonstrates a proven ability to excel in independent work environments, quickly mastering new tasks. Extensive experience in collaborating with external agencies and community partners to achieve common goals. Skilled in leading delivery teams with a strong emphasis on efficient logistics and customer satisfaction. Exhibits strong capabilities in team leadership and problem-solving. Known for working effectively with colleagues to meet shared objectives while maintaining high service standards. Has made significant contributions in previous roles by optimising delivery processes and enhancing team productivity.

Overview

35
35
years of professional experience

Work History

Community Partnership Delivery Lead

Auckland Transport
07.2023 - Current
  • Overseeing programmes like Driver Impairment, Licensing, and Road Safety.
  • Training and supporting the team for successful implementation.
  • Networking with community partners, including Local Boards, Police, FENZ, and Auckland Prisons.
  • Collaborating with treaty partners, including marae, iwi and hapu, to strengthen community initiatives.
  • Collaborating with internal partners such as ATOC, NZTA, and Auckland Council.
  • Ensuring clear communication with all partners.
  • Enhancing programmes as necessary.
  • Effectively managing budget and timeline constraints.

Community Transport Co-Ordinator

Auckland Transport
Manukau
05.2022 - 06.2023
  • Promoted Walking School Bus events in East and South Auckland schools.
  • Built relationships with local schools and referral sources to promote WSB.
  • Addressed issues to advance active modes messaging.
  • Collaborated with diverse teams to enhance performance.
  • Recorded customer needs and preferences.
  • Organsied resources for timely deliverables.
  • Guided colleagues in resolving complex problems.
  • Contributed to team tasks to boost productivity.
  • Implemented policies to streamline internal processes with management.

Comms Supervisor

Auckland Transport
03.2018 - 05.2022
  • Monitored productivity and provided feedback.
  • Ensured policy compliance and coordinated schedules.
  • Delivered training and reviewed work quality.
  • Set goals and handled customer interactions.
  • Managed hiring and staff performance.
  • Addressed concerns with HR and coached staff.
  • Realigned workflows and fostered positive relationships.
  • Ensured safety and developed efficiency plans.
  • Organised files and analysed performance.

Comms Operator

Auckland Transport
05.2016 - 05.2019
  • Maintained contact with units for support.
  • Researched records to assist officers.
  • Used communication systems for information sharing.
  • Handled emergency calls and dispatched services.
  • Logged call and shift data.
  • Managed calls calmly and updated responders.
  • Prioritised and dispatched appropriate personnel.
  • Documented caller details and advised on hazards.
  • Reduced delays by monitoring safety units.
  • Resolved issues with friendly service.
  • Followed instructions accurately.
  • Collaborated with a diverse team and improved processes.

Parking Officer

Auckland Transport
03.2011 - 05.2016
  • Directed parking and enforced restrictions.
  • Patrolled for safety and coordinated with emergency services.
  • Maintained order and inspected for property issues.
  • Monitored parking to prevent theft and identified permit issues.
  • Managed parking for busy events and assisted motorists.
  • Improved customer satisfaction and optimised event areas.
  • Followed instructions and collaborated with coworkers.
  • Demonstrated leadership and addressed customer needs effectively.
  • Completed projects and maintained updated knowledge.
  • Provided excellent service in person and by phone.

Leading Seaman

Royal New Zealand Navy
Devonport
02.1990 - 12.2000
  • Wrote daily reports, documenting issues and solutions.
  • Led safety drills and supervised tasks.
  • Managed deck maintenance and assessed repair needs.
  • Trained staff in rope, cable, and cordage repairs.
  • Loaded/unloaded materials, vehicles, and passengers.
  • Documented inventory and organised compartments for efficiency.
  • Operated lifeboats during emergencies.
  • Monitored oil levels and maintained equipment.
  • Maintained certifications and operated pumps for tank transfers.
  • Recorded pressure/temperature data in engineering logs.
  • Suggested equipment based on mission needs.
  • Supervised deck cleaning and debris removal.
  • Trained crew in emergency drills (flooding, fire, gas).

Education

Level 4 Certificate - Social Sciences - Social Work

Manukau Institute of Technology
Auckland, NZ
12-2014

Skills

  • Auckland Coastguard Day Skipper
  • Coordinated Incident Management System CIMS 2 and 4
  • LCQ Certification
  • Life Keeper
  • Cross-Disciplinary Engagement
  • Stakeholder relationship management and maintainable
  • Conflict & Problem Resolution
  • Customer Service
  • Streamlining of procedural processes
  • Training & Development
  • Microsoft Office
  • Supervision & Leadership
  • Logistics & Event Planning
  • Educational Delivery
  • Professional Communicative etiqutte
  • Knowledge and understanding of Tikanga Maori and Te Tiriti o Waitangi
  • Full and Current NZ Driver’s License

Timeline

Community Partnership Delivery Lead

Auckland Transport
07.2023 - Current

Community Transport Co-Ordinator

Auckland Transport
05.2022 - 06.2023

Comms Supervisor

Auckland Transport
03.2018 - 05.2022

Comms Operator

Auckland Transport
05.2016 - 05.2019

Parking Officer

Auckland Transport
03.2011 - 05.2016

Leading Seaman

Royal New Zealand Navy
02.1990 - 12.2000

Level 4 Certificate - Social Sciences - Social Work

Manukau Institute of Technology

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Pauline Matete