Nicole Edwina Pihema
Auckland,AUK
Summary
I am a dynamic leader and mentor who loves working at Te Puu aa ngaa Maara, specializing in environmental regeneration and fostering community connections. I have been Successfully apart of implemented initiatives that enhanced sustainable practices and engaged diverse stakeholders. Core competencies include project management, strategic planning, and effective communication. Committed to advancing environmental goals while strengthening community ties.
Overview
11
11
years of professional experience
Work History
Taiao Ranger
Te Puu aa ngaa Maara
Wiri, Auckland
06.2022 - Current
- Reviving Koorero tuku iho, reconnecting to nature, regenerating our environment.
- A part of the Taiao Ranger team
House Keeping Manager
Cranbury Court
, Queenstown
09.2019 - 03.2020
- Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily.
- Performed quality control inspections for guest rooms and public areas.
- Ensured compliance with safety regulations and health codes.
- Maintained accurate records of supplies and equipment inventory.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
- Created training programs for new hires including orientation sessions on hotel policies and procedures.
Kitchen Hand
Tiki Pupiri
, Queenstown
03.2016 - 03.2020
- Cooked and Served food during catered events or banquets as requested by supervisors or chefs.
- Staff rostering
- Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
- Organized storage areas for efficient access to items when needed.
- Maintained inventory of kitchen supplies and equipment needs.
- Communicated effectively with co-workers regarding daily tasks assigned.
Performer
Kiwi Haka Skyline
, Queenstown
10.2017 - 09.2019
- Educated audiences about the show's theme through engaging performances and interactions with audience members.
- Collaborated with other performers to create group routines that showcased individual talents.
- Learned choreography for various musical numbers in preparation for shows.
Housekeeping Supervisor
Pinewood Lodge
Queenstown
06.2013 - 09.2017
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Created and implemented daily cleaning schedules for staff members.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
Education
Auckland Girls Grammar
AucklandSkills
- Mentoring
- Leadership
- Conflict resolution
- Overseeing daily activities
- Relationship building
- Giving constructive feedback
- Work Planning and Prioritization
- Approachable teachable and learnable
- Facilitating programmes and initiatives developed by Te Puu aa ngaa Maara
- Vast knowledge of the Puinui Awa and its surrounding Wiri area
- Sound knowledge of Te Ao Maori and its natural world and how all things are interconnected
Affiliations
- Camping
- Diving
- Kapahaka
- Sports
- Cooking / Catering
Timeline
Taiao Ranger
Te Puu aa ngaa Maara
06.2022 - Current
House Keeping Manager
Cranbury Court
09.2019 - 03.2020
Performer
Kiwi Haka Skyline
10.2017 - 09.2019
Kitchen Hand
Tiki Pupiri
03.2016 - 03.2020
Housekeeping Supervisor
Pinewood Lodge
06.2013 - 09.2017
Auckland Girls Grammar
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