Pauline Raagas

Client Management

• Assists in client inquiries and provide solutions and alternatives to client issues and concerns.
• Assists requests for quotations and salary simulation requests.
• Coordinates with the internal team on quick and efficient resolution of issues and concerns,
• Employee endorsements, and coordinate any escalations as necessary.
• Liaises with clients and endorsed employees as necessary for the end-to-end process of employment cycle.
• Drafts and reviews of Client Engagement Letters in accordance with agreed quotes and payment terms with client, coordinate any necessary contract changes.
• Takes part in research and improvement strategies and priorities to support the company's business.

Development and Client Services’ objectives and goals

• Assists in implementing knowledgebase for Client Services Operations Onboarding/ Offboarding.
• Coordinates new employee onboarding ensuring proper employee orientation, internal coordination and completion of documents upon onboarding.
• Client Coordination on employee offboarding/ terminations in accordance with country policies and internal procedures

Records Maintenance

• Maintenance of records of all clients/ employees endorsed ensuring all records are up-to-date and captured in database
• Assist in monitoring visa status/ expiry dates, end of contracts and renewals for all contractors and coordinate as necessary

Service Pricing and Vendor Coordination

• Recording of information such as negotiated prices, fees, discounts, etc.
• Coordinate client queries and/or service-related concerns with approved vendors

• Responding promptly to customer inquiries, acknowledging, and resolving customer complaints through live chat.
• Lead generation.
• Processing orders, forms, and requests of customers.

• Handing of client complaints and commendations endorsed by the Contact Center.
• Process monitoring and improvement.
• Maintains and updates database of branch and clients’ concerns.
• Ensures data privacy and integrity of key databases.
• Contributes to the continuous seeking of methods to streamline processes, improve client service, and/or enhance product qualities and selling strategies.