Pauline Scotland

• Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
• Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
• Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
• Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
• Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
• Collaborated with suppliers to negotiate favourable pricing agreements and secure high-quality products for the store.
• Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
• Monitored financial performance with regular budget reviews, identifying areas for cost reduction or revenue growth opportunities.
• Prepared bank deposits and handled business sales, returns, and transaction reports.
• Cultivated a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
• Evaluated employee performance regularly, providing constructive feedback aimed at professional development and success in their roles.
• Trained and motivated employees to perform daily business functions.
• Proactively addressed potential safety hazards within the store environment, maintaining a secure and compliant space for staff and customers.
• Worked closely with staff members in various aspects of retail operations, promoting professional development among team members.
• Managed day-to-day business operations.

This is where I took the time to raise our three boys, on our lifestyle block in West Melton.

Here I improved my skills further in,

* Time Management

* Communication

* Problem Solving

* Negotiation

When I first started at Kroma I was only 20 and knew nothing about film or photography, I embraced every opportunity to learn, and quickly took on all aspects of the photolab.

I travelled around NZ opening other labs with the Director of the company, and that is where my role of training and systems manager came in. My duties included

* Hiring and Firing of all team members including managers, and their supervisors

* Train all team members from the management down in the ways that Kroma preferred I created and maintained policy documentation on troubleshooting systems, detailing best practices and inherent go which I also worked on the format of how these tasks were to be performed

* Customer service was key to our business, I taught all aspects from first contact to when things go wrong, with customers often irreplaceable memories

* Photography was a high stress emotional industry. I Responded to incidents quickly, troubleshot problems and corrected faults.