Paul John Rigor

Overall accountability for all fleet management tasks in the group/zone - Run and operate which includes but are not limited to:

• Main point of contact for delivery drivers
• Escalation contact for Transport Coordinators based in the E stores
• Main communication point between routing / logistics co-ordinators - all phone conversations followed up by a confirmation email
• Involved in the consultation process with drivers around changes to runs, delivery areas, seasonal plans, formal meetings
• Ensure attendance of all contractors - communicating and resolving unexpected or sudden no attendance from the contractor
• Complete a high level overview/check of the region Monitor fleet progress during the course of the day
• Reporting and follow up to completion - contractor delays - falling behind (which may include pulling resources (fleet) from other stores to assist)
• Report and follow up to completion -delays at stores - ie access issues, pick delays (via Earl Online Shopping System)
• Ensure reporting is up to standard - Compliance (Transport Management System, investigating lates, speeding, review of rolled out initiatives)
• Fleet Capacity Constraints - Report and follow up to completion movement of orders due to large orders
• Attend to contractor routing queries - concerns, errors, required adjustments and OOA out of area
• Make sure claims are managed properly - follow up, investigate and close off (Inline with the company process)
• Investigate and resolve customer complaints involving the fleet or contractors (inline with the company process)
• General fleet management - Ensure compliance both as contractor and legally – TMS, vehicle audits and assisting in proactive maintenance scheduling and planning. Make certain we offer an exceptional service
• Driver Training & Onboarding – assist with the assessment and onboarding of new drivers. Inline with minimum standards process document
• Enforce uniform and Health and safety policies
• Participate in Agile Ceremonies and Events (e.g Meetings and administration)

Sequence customer orders

• Engages in labour planning and budget management for the area/division, including wage forecasting and budgeting to meet targets and maintain costs Ensure that all deliveries are routed in the most optimal manner within our Transport Management System
• Ensure customers are delivered to within their selected delivery window
• Ensure all store deliveries are routed and have transit codes applied within a routing window
• Reduce routed late deliveries and Increase on time performance

Engage with Customer Service

• Communicate daily routed late deliveries Communicate any bulk orders that cannot fit within the standard delivery windows or within the constraint of the vehicle Communicate with carriers the load plan for the routed deliveries Ensure carriers do not reduce / increase the amount of vehicles without WOWNZ management approval Engage carriers to provide variable fleet where required

Reporting

• Extract, manipulate and send reporting to carriers
• Compare travel times from the routing software and report any discrepancies
• Report any continual late routed zones or service areas
• Check daily for bulk orders that will have an impact of service to customers

Problem Solving

• Identify issues with the routing system, portal and where possible provide solutions