Paulo Hartung
Auckland
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
20
20
years of professional experience
Work History
Senior Quarantine Officer
Ministry for Primary Industries
07.2017 - Current
- Inspection of aircraft, sea vessels, mail, fresh produce and cargo arriving in New Zealand for any biosecurity risk
- Risk assess passengers and their luggage for risk items
- Ensure incoming cargo shipments have theright documentation
- Audit the effectiveness of biosecurity systems to meet regulatory standards.
- Identify and enforce biosecurity breaches under VADE module
- Liaise with stakeholders, other government agencies, and authorities on a daily basis
- A key member of Quality Assurance program within MPI – Border
- Food Safety warranted
- Report and analyse data as required for internal and external parties
- Act according to Legislation and Import Health Standards
Assistant Manager
Jucy Hotel
09.2010 - 04.2015
- Responsible for smooth operation directing team members focused on guest satisfaction
- Guest relations, clerical duties and trip advice
- Assistance and direction to all departments
- Hiring and training new team members
- Supervise Staff and manage rosters (8 – 12 staff)
- Coordinate general hotel maintenance
- Price assessment – making sure rates are according to market
Owner / Sales Executive
Grafica Easy
09.2004 - 07.2009
- Doubled channel partners to increase company-wide sales and industry partnerships
- Responsible for all team members (roster and training) and all finance aspects of business
- Relationships with clients by providing support, information, and guidance.
- Managed day-to-day business operations.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Education
Bachelor of Tourism -
Pontifícia Universidade Católica De Campinas
Campinas2003
Bar and Restaurant Management Course - Hospitality Administration And Management
SENAC
Campinas2002
Skills
- Excellent interpersonal skills
- Proficient in understanding and applying detailed business practices and guidelines
- Capable of performing effectively under pressure and reliably meeting goals
- Diligent and results-oriented
- Critical thinking and devoted to managing any emerging issues
- Demonstrate a strong sense of ownership and accountability in my work and within the workplace
- Multilingual – Portuguese and Spanish
- Client Retention Strategies
Timeline
Senior Quarantine Officer
Ministry for Primary Industries
07.2017 - Current
Assistant Manager
Jucy Hotel
09.2010 - 04.2015
Owner / Sales Executive
Grafica Easy
09.2004 - 07.2009
Bachelor of Tourism -
Pontifícia Universidade Católica De Campinas
Bar and Restaurant Management Course - Hospitality Administration And Management
SENAC
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