Pavan Kumar Gutha
Systems Engineer
Wellington,Lower Hutt
Summary
Experienced IT professional with a diverse background encompassing roles in technical support, system Engineer, and cloud engineering Proficient in providing technical support, implementing cloud solutions, and optimizing IT infrastructure to enhance organizational efficiency. Skilled in AWS cloud technologies, system administration, and proactive problem-solving. Adept at collaborating with cross-functional teams and stakeholders to deliver superior solutions and support. Seeking opportunities to leverage comprehensive skills and experience in a dynamic and challenging environment.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
AWS cloud Engineer
Client MiniTankers
- Proficient in Amazon Web Services (AWS) provisioning, with extensive knowledge of services including VPC, EC2, IAM, Elastic Load Balancers, Elastic Beanstalk, CloudFront, Elastic Container Service, Security Groups, NACL’s, CloudFormation, CloudWatch, CloudTrail, S3, and Route53
- Define AWS Security Groups to act as virtual firewalls, controlling traffic to AWS EC2 instances
- Create IAM policies for delegated administration, configuring fine-grained access to AWS resources for users
- Develop cloud formation scripts to automate AWS services, including web servers, ELB, CloudFront distribution, databases, EC2 instances, and security groups, enhancing efficiency and scalability
- Manage AWS infrastructure and automation using CLI and API, optimizing Inbound and Outbound services with automation techniques
- Utilize AWS CloudWatch as a monitoring tool to ensure the health status of virtual instances, enabling proactive maintenance and troubleshooting
- Implement Disaster Recovery (DR) strategies and procedures in AWS, conducting regular testing and optimization to ensure the resilience and availability of critical systems and data in the event of disruptions or disasters.
Service Desk Analyst
Kāinga Ora – Homes and Communities
07.2021
Systems Engineer
ECL Group
05.2023 - Current
- Act as a Third Level technical support for ECL Group’s 24/7 Helpdesk & Field operations Incident & Problem management of Retail / Point-of-Sale software supported by ECL Group (Triquestra Infinity Suite, Invenco Regulus & G6 Outdoor Payment Terminals, Orbis POS Solution) Proactive software maintenance on customer environments, including: Trend Micro Antivirus software configurations & updates Microsoft Windows software configurations & updates TeamViewer & Radmin remote connection software configuration & updates Develop Windows Images for mass deployment across customer environments Produce Windows PowerShell scripts for automation of staging and deployment Manage Wide Area Network (WAN) and Software Defined Wide Area Network (SDWAN) solutions for ECL Groups customers, including: Network traffic monitoring Penetration Testing Firewall & Security Policy Management Network health maintenance Build and maintain strong working relationships with internal and external stakeholders, in particular with ECL Group’s software Suppliers Triquestra, Invenco, and OrbisTech
- Mentor Helpdesk & Technicians, providing technical guidance and delivering regular technical documentation and knowledge base articles to support their development and efficiency.
Desktop Support analyst
Tech Planet
01.2022 - 12.2022
- Providing exceptional level 2&3 technical support to council staff and maintain a customer is always right attitude
- Supporting, Configuring, and troubleshooting of office 365 applications, OneDrive for Business, SharePoint, Microsoft Teams, MS Teams
- Strong understanding of desktop and cloud environments
- Troubleshoot hardware, software and network operation system and peripherals to ensure it runs correctly Sound Knowledge with Azure Active Directory, Exchange, Endpoint manager and Intune
- Build, Deploy and Configure Laptops and Desktops
- Troubleshooting and Supporting LAN, Switches, Routers, and Access points
- Recover any lost or accidentally deleted data Maintaining good connections with vendors to ensure that the business meets its requirements on schedule Training new employees to use a company's software and apps
- Also, guiding end users when new software or IT regulations arrive at a company
- Maintain current and accurate inventory of technology hardware, software, and resources Testing devices rigorously before deploying them to new users
IT specialist
IBM
06.2018 - 12.2019
Education
Graduate Diploma in Information and Communication Technologies, Level-7 -
Ara Institute of Canterbury
02.2020 - 05.2020
Bachelor of Technology in Electronics and Communication Engineering, Equivalent to NZQA Level 7 - undefined
01.2015 - 04.2018
Skills
Cloud Computing platform: Amazon Web Services and Microsoft Azureundefined
Certification
AWS Certified Solution Architect - Associate, 02/01/27
References
References will be provided as requested.
Timeline
Systems Engineer
ECL Group
05.2023 - Current
Desktop Support analyst
Tech Planet
01.2022 - 12.2022
Service Desk Analyst
Kāinga Ora – Homes and Communities
07.2021
Graduate Diploma in Information and Communication Technologies, Level-7 -
Ara Institute of Canterbury
02.2020 - 05.2020
IT specialist
IBM
06.2018 - 12.2019
Bachelor of Technology in Electronics and Communication Engineering, Equivalent to NZQA Level 7 - undefined
01.2015 - 04.2018
AWS cloud Engineer
Client MiniTankers
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