Pavan Avvaru
Auckland,AUK
Summary
Dynamic Account Manager with a proven track record at Service Foods, excelling in client relations and strategic planning. Enhanced client satisfaction through exceptional service and relationship building, achieving high retention rates. Skilled in CRM software, I effectively streamlined processes and negotiated favorable contracts, driving business success and fostering long-term partnerships.
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
7
7
years of professional experience
Work History
Account Manager
Service Foods
02.2022 - 05.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Streamlined internal processes for better efficiency in account management tasks.
- Developed customized account plans for clients to help them achieve their business goals.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Coordinated with product development teams to relay client feedback, influencing future product enhancements.
Business Analyst
Luna Group
06.2018 - 12.2021
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Education
Bachelor of Arts - Accounting And Finance
Osmania University
Hyderabad03-2018
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Strategic planning
- Client relationship building
- Networking skills
- Sales reporting
- CRM software
Languages
English
Professional Working
Timeline
Account Manager
Service Foods
02.2022 - 05.2025
Business Analyst
Luna Group
06.2018 - 12.2021
Bachelor of Arts - Accounting And Finance
Osmania University
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