Pavish Kumar Mewalal
Caversham,New Zealand
Summary
Experienced hospitality professional and franchise owner with a background in customer service, front office management, and business operations. Skilled in payroll administration, inventory management, and financial reporting to ensure smooth daily operations. Known for building strong customer relationships and delivering high-quality service to meet and exceed expectations. Adept at managing teams and fostering collaboration across departments for optimal efficiency.
Overview
18
18
years of professional experience
Work History
Franchise Owner
Crest Clean
05.2022 - Current
- Full responsibility of daily cleaning procedures and maintaining of sites in my care.
- Ensuring maximum customer satisfaction and the highest standard of work is performed daily.
- Taking care of the administrative tasks being a small business owner, involving accurate booking keeping, pay roll, invoicing, and receiving payments.
Administration Assistant & Despatch Worker
Ravensdown Dunedin Works
Ravensbourne, New Zealand
08.2024 - 04.2025
- Carrying out day to day tasks at the front desk which involved being the main point of contact for all enquiries, including answering phone calls, processing emails, raising/releasing fertiliser orders, coordinating with other Ravensdown stores and transport companies, and general office tasks such as stock taking and ordering office supplies.
- After shifting roles to despatch, my duties expanded to include loading trucks, operating machinery in a safe manner, and general site maintenance.
Front Office Manager
The Victoria Hotel
Dunedin, New Zealand
10.2016 - 04.2022
- In charge of the front office operations and ensuring smooth operations at all time.
- Performing daily reception procedures in terms of check-in, check-out, handling cash, dealing with guest requests and co-coordinating with manager on duty to resolve guest complaints.
- Performing end of day procedure on front office operating system and ensuring guest transactions balance correctly.
- Handling telephone, making reservations and handling group and corporate reservation in a timely and friendly manner.
- Assisting with breakfast and dinner service.
- Serving guests at the bar and lounge.
- Liaison with housekeeping for daily arrivals and check-outs.
- Following hotel policies and procedures at all times.
Lobby Manager
The Residency Towers
Coimbatore, India
09.2015 - 07.2016
- Ensured the front desk provides a professional and friendly service to guests, liaising with the other departments to fulfill guest requirements.
- Handling VIP guests in terms of welcoming them and taking care of their special needs and requirements until departure.
- Handling group reservations, check-in and check-out.
- Handling guest complaints and other guest related problems and issues by maintaining a lobby managers logbook.
- Approving of discounts, allowances and rebates done by the front office team on daily basis.
- Training the staff on a regular basis to maintain a consistent standard of service.
Front Office In-Charge
Al Gassar Resort
Doha, Qatar
10.2012 - 01.2015
- Ensured the front office provides a professional and friendly service to guests, liaising with the other departments to fulfill guest requirements.
- Supervising check-in, check-out, preparing duty roster.
- The role involved being a 'One Point Contact' for all the in-house guests, in case of guest requests, complaints or any other form of feedback.
Duty Manager
The Gateway Hotel Mangalore
Mangalore, India
10.2011 - 09.2012
- Ensured smooth and efficient operation of the Front Office department and Co-coordinated with various other departments in order to ensure personalized, prompt and flawless service to all guests.
- Created an overall guest experience with proper communication to all the concerned departments from the check-in to check-out to make a guests stay a memorable one.
Front Office Supervisor
NH Kensington (4*)
London, UK
10.2009 - 05.2011
- Successfully managed day-to-day operations of the hotel to maximize profitability and take ownership and accountability to ensure product quality was maintained.
- Monitor reception staff to ensure smooth operations during the shift which included check-ins, check-outs, room allocations, managing guest requests and ensure that in-house guest credit limits are not exceeded.
- Supervise team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.
- Maintained inventory and tracks required for the purchase of equipment, guest supplies, printing and stationery items.
- Ensure that all the staff is aware of Hotel Brand Standards, NH World Card, Standard Operating Procedures and have received sufficient training on all systems and operating procedures.
- Ensure that product quality standards are met in all areas of the hotel relating to the appearance, levels of maintenance and cleanliness, establishing and maintaining preventive maintenance programs to protect the physical assets of the hotel.
- Ensure all of the current days credit card transactions balance before the PDQ machines poll the banking totals, ensure all charges have been accurately raised for the current day are posted to the correct cost centre.
- Run Night Audit and ensure that all No Shows are identified and charged appropriately, back-ups have been run, head-office reports, G.M and Departmental reports are accurate and handed over correctly.
- Coordinate the daily business in all Food and Beverage outlets, including the Restaurant, Bar and Conference rooms.
- Suggest improvements to breakfast standards, including product offering, service standards and breakfast layout.
- Running errands for both departments during the late shifts and ensuring smooth operation.
- Manage and maintain a safe and secure environment for guests, employees and hotel assets by implementing and maintaining loss prevention and safety policies and procedures.
- As a key member of Health & Safety Committee, actively demonstrate an understanding, awareness and follow up on all policies and procedures relating to Health, food safety, fire life safety and hotel security, and train others.
Guest Service Agent
Holiday Inn Express – London Park-Royal
North Acton, UK
05.2007 - 10.2009
- Front Office – Checking in, checking out of guest, handling guest complaints and fulfilling guest requests.
- Night Manager – worked as the night manager for eight months, running night audit, balancing reports.
- Food & Beverage – Order taking, Served food and alcohol, supervising breakfast.
Education
Graduate Certificate - Hospitality Management
Thames Valley University
South Ealing, London, United Kingdom01.2011
B. Sc - Catering Science and Hotel Management
Bishop Appasamy College of Arts & Science
Coimbatore, Tamil Nadu, India01.2006
11th & 12th Std -
Breeks Memorial Anglo-Indian Secondary School
Ooty, Tamil Nadu, India01.2003
Skills
- Customer service
- Payroll administration
- Inventory management
- Financial reporting
- Quality control
- Office administration
- Time management
- Customer relations
- Administrative oversight
References
- Lee Blair, Stores Manager, Ravensdown Dunedin Works, 102 Ravensbourne Road, Ravensbourne, Dunedin, New Zealand, leeblair@ravensdown.co.nz, +64 21 536 933
- Paul Kilpatrick, Works Manager, Ravensdown Hornby Works, 312 Main South Road, Hornby, Christchurch, New Zealand, paulkilpatrick@ravensdown.co.nz, +64 (03) 371 1800
- Leo Pan, General Manager, The Victoria Hotel, 137 St Andrew Street, Dunedin, New Zealand, leopan@victoriahoteldunedin.com, +64 (03) 477 0572
Interests And Achievements
- Won the following awards:
- Employee of the Year 2008.
- Employee of the Month-Nov 2005, Aug 2009, April 2010, June 2010, Nov 2010.
- Guest Service Awards – Oct 2007, Jan 2008, March 2008, July 2008, Jan 2009 and Feb 2009.
- Quality Excellence awards – May 2009, Aug 2010 and Jan 2011.
- Represented the Niligiris district cricket team for six years.
- Was part of the cricket team, which won the Hindustan photo film rolling trophy for five years and was awarded the best batsmen in the same rolling trophy – 2003, 2005.
Timeline
Administration Assistant & Despatch Worker
Ravensdown Dunedin Works
08.2024 - 04.2025
Franchise Owner
Crest Clean
05.2022 - Current
Front Office Manager
The Victoria Hotel
10.2016 - 04.2022
Lobby Manager
The Residency Towers
09.2015 - 07.2016
Front Office In-Charge
Al Gassar Resort
10.2012 - 01.2015
Duty Manager
The Gateway Hotel Mangalore
10.2011 - 09.2012
Front Office Supervisor
NH Kensington (4*)
10.2009 - 05.2011
Guest Service Agent
Holiday Inn Express – London Park-Royal
05.2007 - 10.2009
Graduate Certificate - Hospitality Management
Thames Valley University
B. Sc - Catering Science and Hotel Management
Bishop Appasamy College of Arts & Science
11th & 12th Std -
Breeks Memorial Anglo-Indian Secondary School
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