Pavithra Wickramasinghe
Manurewa,New Zealand
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Relationship Officer
LOLC Finance PLC.
11.2014 - 03.2024
- Developed lasting relationships with both internal and external partners, fostering an environment of collaboration and mutual support for achieving shared goals.
- Enhanced client satisfaction by effectively resolving issues, ensuring smooth transactions, and maintaining clear communication.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Established strong client relationships by consistently providing excellent customer service and addressing client needs.
- Successfully collaborated with internal departments such as sales, operations, and compliance in order to provide exceptional end-to-end service for clients.
- Managed customer relations on ongoing basis to maximize customer retention.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
Airport Service Agent
Sri Lankan Airlines.
02.2014 - 10.2014
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Coordinated with airline personnel to address any flight delays or cancellations, minimizing passenger inconvenience.
- Enhanced customer satisfaction by efficiently managing check-in and boarding processes for passengers.
- Coordinated prompt responses to gate emergencies by closely working alongside medical teams and airport security personnel.
Documentation Officer
Alliance Finance Company PLC.
02.2012 - 02.2014
- Completed the assigned development tasks
- Tested and the daily update job sheets forms and reports
- Preparation of report as per Management requirements.
- Streamlined documentation processes by implementing a digital filing system, improving efficiency and accessibility.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Increased team productivity by maintaining up-to-date procedural guides for various departmental tasks.
- Boosted customer satisfaction with clear and concise user manuals, simplifying product use for clients.
Education
Diploma - Business Management
EDHAT International
UKPost Graduate Diploma - Strategic Management
EDHAT International
UKSkills
- Client Needs Assessment
- Effective negotiation
- Customer Relations
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call Center Operations
- Clerical Support
- Order Fulfillment
Education Qualification
- International Foundation Diploma in Business Management, EDHAT International - UK
- Postgraduate Diploma in Strategic Management, EDHAT International - UK (NQF Level 7)
Certification
- Airport Service Agent Training Course
- Anti Money Laundry Training Course
Declaration By
Pavithra Wickramasinghe
Personal Information
- Passport Number: N6713224
- Date of Birth: 07/10/92
Disclaimer
I solemnly declare that all the above information is correct to the best of my knowledge and belief.
Timeline
Client Relationship Officer
LOLC Finance PLC.
11.2014 - 03.2024
Airport Service Agent
Sri Lankan Airlines.
02.2014 - 10.2014
Documentation Officer
Alliance Finance Company PLC.
02.2012 - 02.2014
Diploma - Business Management
EDHAT International
Post Graduate Diploma - Strategic Management
EDHAT International
- Airport Service Agent Training Course
- Anti Money Laundry Training Course
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