Pavithra Wickramasinghe
Manurewa,New Zealand
Summary
Dedicated and customer-focused professional with over 9 years’ experience in financial services, aviation, and business support. Skilled in delivering excellent service, handling high-pressure situations, and building strong professional relationships. Currently completing a Master of Applied Management (Level 9) in New Zealand, seeking opportunities to contribute strong service, communication, and problem-solving skills to a dynamic organisation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Support
City Cleaning Services
Auckland, New Zealand
08.2024 - Current
- Supporting day-to-day operations, ensuring smooth workflow and service delivery.
- Managing records and assisting with business documentation.
Customer Service Representative
LOLC Finance PLC
Colombo, Sri Lanka
11.2014 - 03.2024
- Handled 50+ daily customer calls, resolving inquiries efficiently.
- Maintained professionalism under pressure while managing disputes.
- Assisted customers with tailored financial solutions and advice.
- Coordinated schedules to ensure service targets and productivity standards were met.
Airport Service Agent
SriLankan Airlines
Colombo, Sri Lanka
02.2014 - 10.2014
- Assisted passengers with check-in, boarding, and baggage handling.
- Verified travel documents and coordinated with airline staff for on-time departures.
- Provided support to passengers with special needs, ensuring comfort and safety.
Education
Master of Applied Management - Level 9
Eastern Institute of Technology
Auckland, NZ01.2025
Postgraduate Diploma - Strategic Management
EDHAT International
UK01.2023
International Foundation Diploma - Business Management
EDHAT International
UK01.2023
Skills
- Customer Service
- Call Centre Operations
- Conflict Resolution
- Problem Solving
- Relationship Management
- CRM systems
- Critical Thinking
- Decision-making
- Clerical Support
- Administrative support
- Team Collaboration
- Multitasking
Certification
- Airport Service Agent Training Course
- Anti-Money Laundering Training Course
References
Available on request
Timeline
Business Support
City Cleaning Services
08.2024 - Current
Customer Service Representative
LOLC Finance PLC
11.2014 - 03.2024
Airport Service Agent
SriLankan Airlines
02.2014 - 10.2014
Master of Applied Management - Level 9
Eastern Institute of Technology
Postgraduate Diploma - Strategic Management
EDHAT International
International Foundation Diploma - Business Management
EDHAT International