Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Pavithra Wickramasinghe

Manurewa,New Zealand

Summary

Dedicated and customer-focused professional with over 9 years’ experience in financial services, aviation, and business support. Skilled in delivering excellent service, handling high-pressure situations, and building strong professional relationships. Currently completing a Master of Applied Management (Level 9) in New Zealand, seeking opportunities to contribute strong service, communication, and problem-solving skills to a dynamic organisation.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Business Support

City Cleaning Services
Auckland, New Zealand
08.2024 - Current
  • Supporting day-to-day operations, ensuring smooth workflow and service delivery.
  • Managing records and assisting with business documentation.

Customer Service Representative

LOLC Finance PLC
Colombo, Sri Lanka
11.2014 - 03.2024
  • Handled 50+ daily customer calls, resolving inquiries efficiently.
  • Maintained professionalism under pressure while managing disputes.
  • Assisted customers with tailored financial solutions and advice.
  • Coordinated schedules to ensure service targets and productivity standards were met.

Airport Service Agent

SriLankan Airlines
Colombo, Sri Lanka
02.2014 - 10.2014
  • Assisted passengers with check-in, boarding, and baggage handling.
  • Verified travel documents and coordinated with airline staff for on-time departures.
  • Provided support to passengers with special needs, ensuring comfort and safety.

Education

Master of Applied Management - Level 9

Eastern Institute of Technology
Auckland, NZ
01.2025

Postgraduate Diploma - Strategic Management

EDHAT International
UK
01.2023

International Foundation Diploma - Business Management

EDHAT International
UK
01.2023

Skills

  • Customer Service
  • Call Centre Operations
  • Conflict Resolution
  • Problem Solving
  • Relationship Management
  • CRM systems
  • Critical Thinking
  • Decision-making
  • Clerical Support
  • Administrative support
  • Team Collaboration
  • Multitasking

Certification

  • Airport Service Agent Training Course
  • Anti-Money Laundering Training Course

References

Available on request

Timeline

Business Support

City Cleaning Services
08.2024 - Current

Customer Service Representative

LOLC Finance PLC
11.2014 - 03.2024

Airport Service Agent

SriLankan Airlines
02.2014 - 10.2014

Master of Applied Management - Level 9

Eastern Institute of Technology

Postgraduate Diploma - Strategic Management

EDHAT International

International Foundation Diploma - Business Management

EDHAT International
Pavithra Wickramasinghe