Pavleen Kaur
Auckland,PAPATOETOE
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level front office executive position. Ready to help team achieve company goals. Innovative and disciplined with 10 years of administrative leadership experience for top-level executives. Detail-oriented team player, organizer and delegator with constant focus on adherence to processes and standards that lead to complete customer satisfaction.
Overview
12
12
years of professional experience
Work History
Front Office Executive
Dr. Doda's Diagnostic & Health Care
05.2022 - 02.2024
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
Front Office Executive
Aarti Scans & Labs
04.2021 - 03.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Front Office Executive
Suraksha Diagnostic Pvt. Ltd.
01.2019 - 04.2020
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Updated reports, managed accounts, and generated reports for company database.
Case Manager
Employee Pooling Resources Pvt. Ltd.
11.2015 - 06.2016
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Tele Sales Executive
India Darshan Pvt. Ltd.
11.2011 - 04.2013
- Achieved high call volume daily without sacrificing quality or attention to detail during each interaction.
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Exceeded monthly sales targets consistently through persuasive selling and excellent communication skills.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
Education
Bachelor of Arts - B.A Programme
University Of Delhi
New Delhi10.2014
Year 12 - Arts
Govt. Senior Secondary School
New Delhi05.2004
Skills
- Mail handling
- Account Reconciliation
- Credit and collections
- Customer and client relations
- Multitasking and Time Management
- Team player attitude
- Reception duties
Timeline
Front Office Executive
Dr. Doda's Diagnostic & Health Care
05.2022 - 02.2024
Front Office Executive
Aarti Scans & Labs
04.2021 - 03.2022
Front Office Executive
Suraksha Diagnostic Pvt. Ltd.
01.2019 - 04.2020
Case Manager
Employee Pooling Resources Pvt. Ltd.
11.2015 - 06.2016
Tele Sales Executive
India Darshan Pvt. Ltd.
11.2011 - 04.2013
Bachelor of Arts - B.A Programme
University Of Delhi
Year 12 - Arts
Govt. Senior Secondary School
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