Pawan Kumar
Christchurch,CAN
Summary
A Talented leader with 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Pizza Hut Franchisee
08.2022 - 12.2023
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Motivated and evaluated personnel for performance improvement and goal achievement
- Maintain the 10% SSSG vs last year
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Partnered with vendors and suppliers to effectively manage and budget.
- Managed 14 Restaurants in 3 different regions and team of 180 staff
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Oversaw financial management, budget management, accounting, and payroll activities
- Directed maintenance and operations of facility systems to minimize service interruptions
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
District Manager
Carl's Junior
06.2019 - 07.2022
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Supervised 6 Restaurant managers and 120 crews and managed all performance metrics within territory
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Ensured compliance with company policies and procedures as well as state regulations by conducting regular audits of operational practices at each location within the district.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Area Manager
Pizza Hut NZ
02.2014 - 06.2019
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training
- Built sales forecasts and schedules to reflect desired productivity targets
- Increased weekly revenue by 9%
- Implemented an innovative employee incentive program, which resulted in 30% increase in staff productivity
- Served as a link between management and employees by handling questions, interpreting, and administering contracts and helping resolve work-related problems
- Helped potential franchise business owners by answering technical and procedural questions
- Consistently passed the 25 NSF audit results for all stores with AT standards results
- Built rapport and trust with potential franchisees by listening to concerns and developing custom business solutions.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Streamlined processes for improved efficiency, implementing standardized procedures across all franchise locations.
Restaurant Manager
Pizza Hut NZ
12.2010 - 02.2014
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Initiated program that standardized employee training and led to an increase in customer growth by 18% vs last year.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Education
Bachelor of Business Administrations -
Cornell Institute
03.2010
Skills
- Financial Management
- Incidents Management
- Data Analysis
- Performance Monitoring
- Process Improvement
- Workflow Optimization
- P&L Management
- Organizational Management
- Business Development
- Policies and Procedures Implementation
- Superb Time Management Skills
- Budgeting and Forecasting
- Decision Making
- Attention to Detail
- Team Leadership
Accomplishments
- 2014 - Recognized by Country Operations manager for highest score in country of ACE audit.
- 2018 - Recognized by RBL/CEO for outstanding performance on opening 4x New Pizza Hut stores within Single Year.
- 2017 - A key member for Launch of project symphony (POS/Inventory system) and successfully launched in 30 different sites across country.
- 2017 - A key member of project BRINGG (Delivery aggregator-Pizza Hut) and lead the training team to launch it over 15 stores.
- 2022- A key part of the project team of NCR/Macromatix and successfully launched it over 8 sites across NZ.
- 2023- Rewarded for Best compliance rate of NSF audits across 7 stores.
- 2023- People Development Award by Pizza Hut CEO
Certification
- Certified Area Manager by YUM International
- Certified District Manager by CKE international
- Certified First Aider and Fire Trainer
- National Certificate of QSR- Level,1,2,3,4
References
Available upon request.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Operations Manager
Pizza Hut Franchisee
08.2022 - 12.2023
District Manager
Carl's Junior
06.2019 - 07.2022
Area Manager
Pizza Hut NZ
02.2014 - 06.2019
Restaurant Manager
Pizza Hut NZ
12.2010 - 02.2014
Bachelor of Business Administrations -
Cornell Institute
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