Pawan Kumar
Tauranga,New Zealand
Summary
Experienced Hospitality Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 10+years history of successful industry performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Manager
Cafe Supply
09.2021 - Current
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Exceeded revenue goals on consistent basis, resulting in commendation from management.
- Oversaw packaging and delivery of purchased merchandise to respective facilities with zero discrepancies.
- Increased revenue by identifying and tracking damaged inventory for corrective action.
- Monitored day-to-day production to verify packaging and efficient delivery of purchased merchandise to respective facilities within expected timeframes.
- Assisted with stock accuracy and loss prevention by managing daily, monthly, quarterly and yearly reports through Xero.
Operational Manager (Restaurant & Bar,Gaming & TAB
Wade Hospitality Group
12.2014 - 09.2021
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Duty Manager
Turkish Delight
06.2011 - 12.2014
- Trained employees in essential job functions.
- Opening and Closing the store.
- Ordering new stock.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Coordinated with suppliers and vendors to determine availability of required materials.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Assisted in development of marketing materials and campaigns to use for promotions and advertising.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Education
Business Management Diploma L6 - Business Management
Concordia Institute of Business
Durham Street, Tauranga 12.2015
Skills
- Business Development
- Documentation and Reporting
- Financial Oversight
- Customer Service
- Strategic Planning
- Employee Management
- Operations Management
- Business Planning
- Staff Training
- Decision-Making
- Recruiting and Hiring
- Social Media Promotion
- Sales and Marketing
Certification
- Duty Manager Licence
- Barista Certificate
- Health & Safety Certificate
- Harm & Minimisation Certificate
- Computer Skills
Timeline
Business Manager
Cafe Supply
09.2021 - Current
Operational Manager (Restaurant & Bar,Gaming & TAB
Wade Hospitality Group
12.2014 - 09.2021
Duty Manager
Turkish Delight
06.2011 - 12.2014
Business Management Diploma L6 - Business Management
Concordia Institute of Business
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