Pawandeep Singh
Hillcrest,Hamilton
Summary
Dynamic and results-driven professional with extensive experience at Woolworths, excelling in customer service and proactive problem-solving. Proven track record in leading teams to exceed sales targets while maintaining high standards of food safety compliance. Known for integrity and a positive attitude, fostering a collaborative and efficient work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Duty Supervisor
Woolworths
Hamilton, New Zealand
08.2024 - Current
- Led store operations during manager absences while supervising and motivating team members
- Addressed customer complaints with empathy and efficiency, resolving issues to maintain high satisfaction levels
- Used proactive problem-solving skills to resolve issues quickly and effectively, minimizing operational disruption
Availability Manager
The Warehouse Group
Hamilton, New Zealand
04.2023 - 05.2024
- Presentation, merchandising, restocking, and recovery should occur at a time when they have the least impact on customers.
- Leading, coaching, and motivating the Nightfill team, ensuring that merchandising standards, planograms, and display guides are maintained, and our store shines, so it's a safe and positive work environment for everyone.
- Assisting customers with locating products, and ensuring a positive shopping experience.
- Communicating effectively with team members, management, and other departments to ensure smooth operation.
Grocery Manager
New World
Morrinsville, New Zealand
09.2021 - 03.2023
- Buying (Grocery, chiller, liquor) and display planning in the absence of buyer
- Ensure Promotional and Price Programmed is adopted
- Ensure implementation of department agreed standards of display and presentation of stock
- Monitor sales and create opportunities to increase on last year
- Proactively take action to remedy adverse trends
- Ensure sales and GP targets for the department and store are met / exceeded, and that wage costs are controlled appropriately through effective management
- Ensure costs are kept within parameters
- Manage assigned activities, promotions and initiatives within plan, budget and resource deployment delegations
- Hold weekly meetings with Team Members
- Control and guide all direct reports
- Interacting and communicating with staff, external service providers and suppliers
- Handle customer inquiries complaints
- Controlling inventory; stocktaking, storage, stock rotation, shelf replenishment, product displays, setting up for weekly specials, managing promotions
- Recruitment, training, undertaking performances discussions
Duty Manager
New World
Milford, New Zealand
03.2018 - 09.2021
Long-Life Supervisor
Countdown
Newmarket, New Zealand
09.2016 - 02.2018
Education
Diploma in Business - level 7
International College of Auckland
New Zealand01.2016
Masters in Computer Application -
Punjab Technical University
India01.2012
Bachelors in Computer Application -
Punjab Technical University
India01.2009
Skills
- Customer service
- Transaction processing
- Intelligence
- Passion
- Honesty
- Integrity
- Accountability
- Positive attitude
- Self-motivation
- Food safety compliance
- Task delegation
- Multitasking
- Decision making
Certification
- Manager Certificate
- LCQ
- Food Safety Certificate
- First Aid Certificate
- Class 4 Driver Licence
- Fork Lift License with F endorsement
References
Available on request
Personal Information
Visa Status: New Zealand Resident
Timeline
Duty Supervisor
Woolworths
08.2024 - Current
Availability Manager
The Warehouse Group
04.2023 - 05.2024
Grocery Manager
New World
09.2021 - 03.2023
Duty Manager
New World
03.2018 - 09.2021
Long-Life Supervisor
Countdown
09.2016 - 02.2018
Diploma in Business - level 7
International College of Auckland
Masters in Computer Application -
Punjab Technical University
Bachelors in Computer Application -
Punjab Technical University
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