PAWANDEEP SINGH
Porirua,New Zealand
Summary
Customer service, hospitality, and retail management professional with a proven track record in roles such as Duty Manager, Store Manager and Restaurant Manager. Recognized for delivering exceptional customer service while optimizing operational efficiency, resulting in increased business success. Highly skilled in team leadership and operational oversight, with strong problem-solving and communication abilities. Demonstrates adaptability in fast-paced environments to ensure consistent performance and high customer satisfaction.
Overview
14
14
years of professional experience
Work History
Liquor Specialist / Retail Sales Advisor
Lagardere Awpl Travel Retail / Duty Free @Wellington Airport
04.2025 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Great product knowledge and enhanced customer satisfaction by providing knowledgeable recommendations on various liquors and spirits.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Store / Duty Manager
Big Barrel Liquor Store
03.2016 - 03.2025
- Holds an LCQ and General Manager Certificate.
- Completed point-of-sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Supervised and coordinated the team to provide guidance, support, and maximize performance.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Assistant Restaurant Manager
Burger King
12.2015 - 03.2018
- Managed team of up to 20 restaurant staff, maintaining exceptional customer service and quality standards.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Supervised all areas of restaurant to keep it clean and well-maintained.
Restaurant Manager
Curry Pot Indian Restaurant
10.2014 - 11.2015
- During my one year of employment with this company, I developed additional skills in hospitality such as managing a Restaurant, Duty manager Certificate, handling staff and creating their roster, handling money and ordering supplies from suppliers, etc.
- Carefully interviewed, selected, trained, and supervised staff.
Crew member • Team Trainer • Shift Manager
Antares Restaurant Group T/A Burger King
12.2011 - 09.2014
- I worked with this company for about 3 years in my earliest carrier history.
- I gained customer service, communication and Management skills, whilst working with Burger King.
Education
Diploma in Business Management (Level-5) - Business Management
New Zealand Institute of Studies
Auckland, NZ12.2012
Engineering & Technology - Computer techniques
Govt Senior Secondary School
Punjab, India12.2009
Matriculation 10th class - undefined
Govt Senior Secondary school
Tibba, Punjab, India12.2007
Skills
- Customer service
- Problem-solving
- Effective Multitasking
- Highly organized
- Team Management
- Great interpersonal skills
- Friendly, positive attitude
- Retail Stock Management
- Sales Professional
- Process updates
- POS systems
- Documentation management
LANGUAGES
English
Hindi
Punjabi
Timeline
Liquor Specialist / Retail Sales Advisor
Lagardere Awpl Travel Retail / Duty Free @Wellington Airport
04.2025 - Current
Store / Duty Manager
Big Barrel Liquor Store
03.2016 - 03.2025
Assistant Restaurant Manager
Burger King
12.2015 - 03.2018
Restaurant Manager
Curry Pot Indian Restaurant
10.2014 - 11.2015
Crew member • Team Trainer • Shift Manager
Antares Restaurant Group T/A Burger King
12.2011 - 09.2014
Engineering & Technology - Computer techniques
Govt Senior Secondary School
Matriculation 10th class - undefined
Govt Senior Secondary school
Diploma in Business Management (Level-5) - Business Management
New Zealand Institute of Studies