Summary
Overview
Work History
Education
Skills
Languages
Areas Of Interest
Personal Information
Timeline
Generic

Payal Dogra

Judea,Tauranga

Summary

Obtaining a suitable position in organization as Account & Administrative, wherein I can utilize my qualities and abilities to gain recognition amongst the companions and to accomplish the organization targets. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.

Overview

16
16
years of professional experience

Work History

Account Manager

Admin Solutions Limited
09.2022 - Current
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.

Administrative Manager

Saran Contracting Limited
04.2021 - 05.2022
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Trained employees in company and regulatory compliance requirements to promote conformance.

Front of House Staff Member

Four Point By Sheraton
06.2020 - 09.2020
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
  • Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
  • Helped guests at tables when in need of assistance.
  • Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
  • Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.

Housekeeping Executive

Four Points Sheraton Hotel
12.2019 - 05.2020
  • Conducted regular inspections of guest rooms and public areas, addressing issues promptly to maintain a pristine environment.
  • Assisted in the planning and execution of special events that required additional housekeeping support such as weddings or conferences held at the hotel premises.
  • Proactively addressed maintenance issues by coordinating closely with engineering teams, minimizing downtime in affected areas or rooms during repairs or upgrades while ensuring minimal disruption to guests'' stay experiences.
  • Identified opportunities for continuous improvement through regular review of industry trends, competitor offerings, and guest feedback analysis.
  • Designed all housekeeping policies and procedures according to required standards and scheduled all rotational duties for staff.

Academic Sr. Counselor (Administrator)& Faculty

Berggruen Institute
07.2013 - 03.2018
  • Assisted clients in identifying personal strengths, building resilience, and overcoming obstacles.
  • Maintained accurate records of client interactions and progress reports for efficient case management purposes.
  • Evaluated program outcomes using data-driven approaches informed by client feedback, staff input, and industry best practices to ensure continuous improvement of counseling services.
  • Worked with clients to help them resolve behavioral, social and personal problems.
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.

Assistant Front Office Manager

Pallavi Hotel
09.2008 - 07.2013
  • Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
  • Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
  • Managed room inventory to optimize revenue opportunities during high-demand periods.
  • Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
  • Provided clerical support, addressing routine, and special requirements.
  • Drafted employee work schedules to fill coverage gaps.

Education

Master of Arts - Professional Accounts With Ca Program

University of Waikato
Hamilton, NZ
11.2024

Skills

  • Having knowledge of MS-OFFICE, Internet
  • Computer typing speed 35 wpm
  • RMS Knowledge
  • Fidelio Software knowledge
  • Galileo Software knowledge
  • POS Knowledge
  • Crystal Payroll Software
  • Bookipi Accounting Software
  • Xero Business & Payroll Software
  • MYOB Business Software

    • Client Relationship Management

Languages

English
Hindi
Punjabi

Areas Of Interest

  • Customer services
  • Administrative Officer
  • Accountant

Personal Information

  • Passport Number: R4791350
  • Date of Birth: 08/08/1989
  • Nationality: Indian

Timeline

Account Manager

Admin Solutions Limited
09.2022 - Current

Administrative Manager

Saran Contracting Limited
04.2021 - 05.2022

Front of House Staff Member

Four Point By Sheraton
06.2020 - 09.2020

Housekeeping Executive

Four Points Sheraton Hotel
12.2019 - 05.2020

Academic Sr. Counselor (Administrator)& Faculty

Berggruen Institute
07.2013 - 03.2018

Assistant Front Office Manager

Pallavi Hotel
09.2008 - 07.2013

Master of Arts - Professional Accounts With Ca Program

University of Waikato

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Payal Dogra