Summary
Overview
Work History
Education
Skills
Certification
Industry Related Qualities
Business Communication & Interpersonal Skills
Team Handling & Operations, Project Management Skills
Reliable, Honest, Responsible, Loyal Towards Organisation
Quality of My Work & Personal Attitude
Timeline
Generic

PAYAL GUMBER

Papakura

Summary

A team player, with a commitment to customer service, who possesses a long track record of working in various administrative roles, coupled with good PC skills and the ability to communicate confidently at all levels. Demonstrated capacity to provide comprehensive support to the staff, including managing and coordinating projects and processes in support of elective business operations. Proven track record of accurately maintaining detailed records, generating reports, coordinating meetings, multitasking within fast-paced atmospheres. Adept at managing and streamlining administrative processes to reduce errors, improve accuracy and efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Beauty Therapist and Receptionist

08.2024 - Current
  • Performing customer service with the positive feedback.
  • Products Recommendation according to the client need.
  • Attending phone calls answering and Book appointment.
  • Multitasking, Prioritise and mange time effectively.
  • Providing all kind of beauty treatment facial, waxing.

Checkout Operator

Countdown Hobsonville Point
07.2023 - 06.2024
  • Serving customers appropriately as per company guidelines.
  • Handling all monies correctly ensuring the till balances on a daily basis.
  • Packing all customers’ goods with care ensuring breakages and damage to perishable items is minimized
  • Assisting customers to their cars with their purchases if requested while not operating.
  • Undertaking additional housekeeping as required
  • Assisting in other areas of the store as required.
  • Achieve the minimum scan rates as required.
  • Maintains a clean, organized and stocked environment
  • Assist with all other duties that form part of supermarket operation
  • Ensure effective communication with the Supervisor and Management departments.

Front of House & Barista

Trilogy Café & Bar
08.2022 - 03.2023
  • Major responsibilities include; cash collection, maintaining records, and depositing of money etc.
  • Assist the manager /owner with feedback on sales trend, local competition and make recommendation for improvements.
  • Driving and maximising revenue opportunities
  • Assist the manager/ owner with stock control and maintaining financials transactions including daily sales records, monthly reports and all outgoings.
  • Ensure effective communication with the kitchen and front office departments.
  • Stock Checking and Food Safety plan control.
  • Responsibility for the management of the store in the absence of the manager.

Education

NZQA Level 7 - Masters in Business Administration

01.2021

Bachelor - Commerce

01.2019

Skills

  • Human Resources
  • Planning & Organising
  • People Management
  • Data Entry
  • Banking Skills
  • Operations Management
  • Customer Service
  • Handling Suppliers & Vendors
  • Organisational Communication
  • Public Relations & Brand

Certification

Driving License: Class 1.

Industry Related Qualities

  • Strategic thinking, analysis and presentation skills of a high standard.
  • Skills to effectively communicate features, advantages and benefits of products to Customers

Business Communication & Interpersonal Skills

  • Possess a very good understanding of customer service principles and practices.
  • Ability to ask open-ended questions to gain a better understanding of customer needs.

Team Handling & Operations, Project Management Skills

  • Ability to think and plan strategically, motivate people, delegation, facilitation, and negotiation.
  • I make sure all the work I do is done correctly and I will accept any criticism to make work better for

Reliable, Honest, Responsible, Loyal Towards Organisation

  • I am a reliable and responsible person because if I am designated a task, I will ensure that it is done to a high standard and best practices and within the work ethics.
  • I have showed this during any work tasks I have been given

Quality of My Work & Personal Attitude

  • I am capable of producing work to a very high standard and I have great attention to detail when designated a task.
  • I go out of my way to ensure it is done perfectly on time and I will never hand in work that does not meet the standards and requirements.

Timeline

Beauty Therapist and Receptionist

08.2024 - Current

Checkout Operator

Countdown Hobsonville Point
07.2023 - 06.2024

Front of House & Barista

Trilogy Café & Bar
08.2022 - 03.2023

Bachelor - Commerce

NZQA Level 7 - Masters in Business Administration

PAYAL GUMBER