PAYAL KUMAR
Auckland
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Optical Assistant
Specsavers Optometrists
03.2018 - 10.2021
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Collaborated with optometry staff to reach individual and team goals.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analysers for patient testing.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
MANAGER
FRESH VIBE CAFE
05.2013 - 04.2018
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals..
- Managed daily operations while overseeing multiple locations to foster increased productivity..
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Monitored food and labor costs to verify budget targets were met.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Human Resources Manager
RAJENDRAS SUPERMAKET
09.2007 - 01.2012
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Created payroll reports, tax forms and other financial reports to provide employer with necessary information to make informed business decisions.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Education
DIPLOMA - Hospitality Administration And Management
KINZ EDUCATION
AUCKLAND11.2012
ACCOUNTING - ACCOUNTING
USP
FIJI11.2004
Fiji School Leaving Certificate - FIJ
CENTRAL COLLEGE
FIJI12.2003
Skills
- Equipment Disinfection
- Answering Questions
- Reading Comprehension
- Employee Communications
- Workflow Schedules
- Motivational Leadership
- Social Media Management
- Customer Loyalty
- Clerical Support
- Cash Drawer Management
- Filing System Management
- Database Maintenance
- Records Management
- Call Handling
- Administrative Procedures
MUSIC
LIKE BOLLYWOOD AND REGGAGE MUSIC
Timeline
Optical Assistant
Specsavers Optometrists
03.2018 - 10.2021
MANAGER
FRESH VIBE CAFE
05.2013 - 04.2018
Human Resources Manager
RAJENDRAS SUPERMAKET
09.2007 - 01.2012
DIPLOMA - Hospitality Administration And Management
KINZ EDUCATION
ACCOUNTING - ACCOUNTING
USP
Fiji School Leaving Certificate - FIJ
CENTRAL COLLEGE
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