Payal Palande
Auckland
Summary
Dynamic Inventory Control Lead at EBOS PROPHARMA with expertise in optimizing stock management and enhancing warehouse operations. Proven track record in implementing process improvements and training teams, resulting in increased accuracy and efficiency. Skilled in SAP and CRM and fostering strong client relationships, ensuring exceptional service and compliance with safety regulations.
Overview
8
8
years of professional experience
Work History
Inventory Control Lead
EBOS PROPHARMA
04.2021 - Current
- Oversaw inventory accuracy through regular cycle counts and reconciliations.
- Implemented process improvements to optimize stock management and reduce discrepancies.
- Led training sessions for new team members on inventory control protocols and systems.
- Analyzed inventory data to identify trends and inform purchasing decisions.
- Reduced purchasing costs by 21% by renegotiating contracts & switching suppliers
- Managed replenishment processes to ensure optimal stock levels across all locations.
- Developed standard operating procedures for efficient inventory handling and storage practices.
- Monitored compliance with safety regulations in inventory management processes.
- Resolved discrepancies in inventory records through thorough investigation, collaborating with relevant departments to address any underlying issues.
- Optimized warehouse space utilization by analyzing product turnover rates and adjusting storage layouts as needed.
- Implemented barcoding system to streamline receiving process, improving overall efficiency in updating warehouse records accurately and promptly.
- Reduced product loss with thorough tracking of inventory movement, ensuring proper storage conditions, and minimizing spoilage.
- Facilitated timely order fulfillment by ensuring proper allocation of stock to customer orders and coordinating with shipping teams.
- Collaborated with cross-functional teams to streamline supply chain operations.
Customer Service Representative
ATRIUM INVESTMENTS LTD
03.2018 - 03.2021
- Resolved customer inquiries through various communication channels, enhancing satisfaction and loyalty.
- Optimized our email filtering system to improve office Communication& reduce the number of missed messages by 27% our company depends a lot of one to one communication
- Streamlined ticketing process to improve response times and service efficiency.
- Developed training materials for new hires, fostering consistent service quality across teams.
- Analyzed customer feedback trends to identify areas for service improvement initiatives.
- Implemented new CRM system features, improving tracking of customer interactions and outcomes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Graduate Diploma - Business Information Technology Business & IT
UNIVERSITY OF NORTHEC
Auckland, NZ03-2019
Skills
- Proficiency in CRM & SAP soft skills
- Customer Driven
- Agile Methodology
- Analytical Thinking
- Quality Control
- Supply chain coordination
- Systems and Manhattan Scale WMS expertise
- Goal Setting & Prioritization
- FIFO stocking
- Inventory audits
- Team Work
- Attention to detail
- Discrepancy investigation
- Savvy Negotiator
- Shipping and receiving
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Marathi
Native or Bilingual
Timeline
Inventory Control Lead
EBOS PROPHARMA
04.2021 - Current
Customer Service Representative
ATRIUM INVESTMENTS LTD
03.2018 - 03.2021
Graduate Diploma - Business Information Technology Business & IT
UNIVERSITY OF NORTHEC