PAYAL Patel

Customer Service

• Drive store sales performance through excellent customer service and sales techniques.
• Assist customers with product requests or complaints in a professional and helpful manner.

Store Operations

• Assist store management to ensure the smooth running of the store including store opening and closing procedures
• Processing customer payments, unpacking orders, and assisting with stock takes.

Sales and Merchandising

• Complete advertising and promotional activities as directed by store management.
• Implement shop merchandising and layout as directed by store management.
• Liaise with external parties including sales representative and suppliers to order stocks.
• Actively promote the store's products and services.

Health and Safety

• Report all incidents that caused harm.
• Maintain a commitment to continuous improvement in health and safety.
• Maintain an updated understanding of health and safety matters and management practices.
• Ensure compliance with company policies regarding environmental, health, safety and risk management.

• Provided excellent customer service through customer engagement and product knowledge and advice.
• Assisted with the upkeep and condition of all store equipment, fixtures and fabric.
• Topped up stocks on the shelf as required.
• Checked pricing, scanned items and printed receipt to ring up customers.

Staff Management

• Lead a team of supervisors and cleaning technicians, ensure compliance, provided training, and uphold health and safety protocols.

Roster Management

• Optimized rosters and managed staff absence, and supervise implementation.

Task Management

• Developing, executing, and ensuring company SOPs are followed throughout assigned sites
• Managed work hours to accommodate meetings, site visits, and other requirements.

Procurement

• Managed equipment, organize and conduct stock reconciliation procedures and ensure that the inventory is accurately managed.

Service Quality and Presentation

• Conducted site inspections, and oversee communication between teams, clients, and supervisors.
• Monitored and uphold the cleaning quality and maintain high standards of service delivery and presentation.

Relationship Building

• Maintained relationships with staff, contractors and clients
• Reporting and communication
• Presented high-level reports during meeting.

Office Management

• Maintained records of site related administration, collecting and filling hours and liaise payroll.

Vehicle Management

• Responsible for assigning vehicles to new staff members and ensuring compliance with company vehicle policy

Project Management

• Lead projects to successful completion within specified timelines.

• Ensured the smooth and effective delivery of cleaning services across all sites.
• Evaluated employee performance and developed improvement plans.
• Supervised duties of cleaning technicians and contractors.
• Managed absence of staff
• Assisted in training of all home and commercial cleaning associates.
• Provided weekly report to higher management of all jobs being conducted.

• Customer service
• Managed roster, cash handled, and answered inquiry calls, responsible for store opening, closing and liquor sale.
• Handled customers' complaints

• Customer service
• Cash handled

• Managed class, prepared academic reports, documented attendance and progress reports for administration.
• Incorporated technology into classroom to increase student's participation.
• Maintained an environment that motivates the children to learn further.
• Implemented various teaching strategies to accommodate diverse learning styles, ensuring accessibility of content for all students.