Emma Pinet

• Manage retailer queries
• Deliver high quality customer service
• Process data received from Energy Retailers
• Maintain and monitor various Database/Systems

• Exceeded quotas frequently with continuous push of products and attention to customer needs.
• Served customers by going above-and-beyond to offer exceptional support for all needs.
• Selling high quality seafood and following MPI food protection system in order to handle the produce safely

• Used online system and database Enfinity for:

-Processing incoming orders

- Verifying and measuring orders for shipment

- Minimizing delivery errors with properly verified labels and receipts for outgoing shipment

- Tracking or fixing any other errors that may have encountered at any stage of the process

• Updated signage to reflect new pricing and special in-store events and promotions
• Processed retail orders with speed, accuracy, and friendly service
• Managed day-to-day replenishment needs, including merchandising products, facing items, and rotating stock

• Administrative programs Microsoft Excel & Word used for :

- Producing spreadsheets and documents for sales and up and coming specials

- Keeping track of stock rotation

- Processing orders and maintaining copies for head office

- Handling and producing all compliance forms and paperwork

• Provided meals to seniors who are unable to cook
• Involved excellent customer service skills especially being patient and understanding
• Multi-tasked between prepping meals and looking at a database