Hi, I’m
Pealehai Lapuka
Customer Care Booking Agent
Auckland,AUK
Fall seven times; stand up eight.
Japanese proverb
Summary
Committed Booking Agent with reputation for tenacious contract negotiation and client representation. Possessing keen eye for talent and mind for career strategy. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable. Highly organized, proactive and punctual with team-oriented mentality.
Overview
1
year of professional experience
Work History
Noel LeemingManukau, Auckland
Customer Service Representative
07.2022 - Current
Job overview
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Communicated client reservations to appropriate staff.
- Kept paper and digital records of bookings, reservations and client needs.
- Took reservations from patrons by phone or online.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
Skills
- Customer Communications
- Appointment Scheduling
- Product Knowledge
- Verbal and Written Communication
- Call Center Customer Service
- Answering Questions
- Call Center Operations
- Database Research
- Problem-Solving Skills
- Resolving Issues
- Gathering Information
- Call Documentation Skills
- Call Controlling
- Communicating With Clients
- Inbound Phone Call Management
- Providing Customer Support
- Customer Support
- Delivery Tracking
- Complaint Resolution
- Quality Assurance Optimization
- Scheduling
- Customer Service
- Career Advising
- Creative Thinking
- Issue Resolution
- Phone and Email Etiquette
- Critical Thinking
- Microsoft Office
- Problem-Solving
- Reservation Confirmation
- Active Listening
- Phone Etiquette
- Team Leadership
- Team Collaboration
- Documentation and Reporting
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Noel Leeming
07.2022 - Current
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