PEARL NOOTAI

Set safety standards for the workplace based on legal requirements

• Developed safety protocols for increasing compliance with industry standards.
• Ensured adherence to safety regulations, identifying potential hazards and mitigating risks.
• Coordinated emergency response plans to improve readiness and efficiency during critical events.
• Improved communication of safety policies by creating clear and comprehensive guidelines.
• Strengthened safety culture, encouraging reporting and addressing of safety concerns promptly.
• Developed safety manuals and documentation, ensuring easy access to information.
• Enhanced incident response times by streamlining reporting and analysis processes.
• Improved workplace environment with implementation of ergonomic solutions.
• Collaborated with management to integrate safety measures into daily operations.
• Established safety committees to engage employees in safety initiatives.

• Engaged in user support interactions via telephone, chat and email platforms.
• Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
• Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
• Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
• Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
• Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
• Improved service desk efficiency by streamlining processes and implementing best practices.
• Created user accounts and assigned permissions.
• Enhanced project management processes for better team coordination and timely completion of tasks.

• Applied broad knowledge of the principles and current practices of operations, and risk management, to support the performance of the business and/or department
• Managed business administration functions, and projects that supported business objectives
• Maintain administrative systems and processes
• Collaborate and contribute to the team objectives
• Applied customer service techniques to consistently meet stakeholder expectations
• Developed and maintained operational business relationships with stakeholders to support the performance of the business and/ or team
• Process comprehensive data and produce detailed reports
• Communicate with a wide variety of groups and individuals on complex issues whilst providing proactive, high-quality support
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.