Hi, I’m
Pearl Poole
Sunnynook,AUK
Summary
I am a highly motivated individual that takes pride in the work I do, I make it a priority to execute all jobs to a high standard, as well as being able to complete multiple tasks simultaneously. I enjoy fostering healthy relationships with colleagues and putting a smile on everyone's face to improve workplace morale. My attention to detail and strong organizational skills contribute to an environment where tasks are completed efficiently and effectively. I take great pride in my ability to keep everything running smoothly, supporting the team's success in every way possible. I am eager to bring my expertise to any organization, helping them achieve seamless operations.
Overview
7
years of professional experience
Work History
Lane Neave
Office Support/Receptionist
09.2021 - Current
Job overview
- Coordinating catering for Seminars, morning teas, and Client Events for up to 80 people
- Worked all events from start to finish ensuring they ran seamlessly
- Maintaining office organization and cleanliness, including ordering kitchen and office supplies and restocking meeting and project rooms
- Provided on-site I.T. support
- Providing assistance to Authors and Partners with various tasks as needed
- Performing data entry tasks, including assembling bundles and binding documents for authors
- Drafting and sending client letters
- Archiving and dispatching files
- Managing disbursements and credit card reconciliations
- Filing Court documents
- Processing bills for Partners and team members
- Efficiently managing and organizing files
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and the company.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collected payments, processed transactions, and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Superette
Retail Sales Associate
03.2021 - 08.2021
Job overview
- Same duties as the job at Decjuba but with key differences:
- A more self-managed role (with an offsite manager)
- Performing stock coordinator duties which include keeping track of stock movement logs, loading any faulties or discrepancies, transferring and dispatching stock to other stores, organizing stock room and item replenishment on the shop floor
- Collecting and dispatching online orders to warehouse team.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Private
Nanny
03.2020 - 08.2021
Job overview
- Duties included looking after two kids aged 9 and 7.
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned the home after activities by picking up toys and straightening up play areas.
- Built positive and nurturing environments to support child social and emotional growth.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Played games, worked on puzzles, and read books to young children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Developed and implemented behaviour management strategies to minimize indiscipline and guide children in attaining positive behaviour.
Decjuba
Retail Sales Assistant
09.2019 - 12.2020
Job overview
- Greeting customers and making sure they felt welcomed and acknowledged as well as helping with any questions they may have
- Opened and closed store independently and prepared nightly bank drop for the manager.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Worked with loss prevention in monitoring shopper behavior.
- Logged reports, expenses, receipts, and sales in the company database.
- Utilized upselling techniques to promote additional products and increase sales.
- Worked closely with my manager and other team members to consistently reach store budget as well as set KPIs (Key Performance Indicators)
- Running the store, both opening and closing the store; cashing in the float and filling out end-of-day reports and occasionally doing the banking
- Made sure all styles on the floor were sufficiently stocked and refilled, cleaning the store, making sure cleanliness was held to a high standard
- Transferred and scanned in stock as well as putting out new styles
- Assisting the manager with visual merchandising guidelines, and updating store layout and mannequins.
Blow Moulders Limited
Process Worker
08.2016 - 07.2019
Job overview
- Duties included; trimming bottles, packaging bottles, organizing and refilling stock and some cleaning
- Including some heavy lifting.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Communicated with Processing Supervisor if unable to achieve timeline or resolve error.
- Prepared, boxed, and staged outgoing shipments.
- Maintained compliance with health, safety, and environment practices.
Education
UNIVERSITY OF AUCKLANDAuckland, AUK
BACHELOR OF ARTS from Criminology and Psychology
2020
Open PolytechnicAuckland, AUK
Diploma of Legal Executive Studies
02.2024
St JohnAuckland, AUK
First Aid Certificate
07.2022
Skills
- Event coordination and management
- Office organization and supply management
- Strong communication and phone etiquette
- Administrative support and multitasking
- Data entry and attention to detail
- File management and organization
- Financial management and reconciliation
- Billing and accounting knowledge
- Meeting Preparation
- Customer Service
- Proficient in MS Office
Timeline
Office Support/Receptionist
Lane Neave
09.2021 - Current
Retail Sales Associate
Superette
03.2021 - 08.2021
Nanny
Private
03.2020 - 08.2021
Retail Sales Assistant
Decjuba
09.2019 - 12.2020
Process Worker
Blow Moulders Limited
08.2016 - 07.2019
UNIVERSITY OF AUCKLAND
BACHELOR OF ARTS from Criminology and Psychology
Open Polytechnic
Diploma of Legal Executive Studies
St John
First Aid Certificate
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