Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
ADDITIONAL SKILLS
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PEARL SHARMA

Auckland,AUK

Summary

Results-driven HR Generalist with over 14 years of experience delivering comprehensive HR support across end-to-end payroll administration, employee relations, recruitment, and performance management. Demonstrated expertise in ensuring accurate, timely payroll processing in compliance with statutory regulations and internal policies, alongside providing strategic advice on complex employee relations issues. Adept at stakeholder engagement, HR project management, and data-driven reporting to support informed decision-making at all levels of the organisation. Recognised for exceptional communication skills, a proactive and solutions-focused approach, and the ability to build trusted relationships across diverse teams. Technologically proficient, with a strong track record of leveraging emerging HR technologies to drive efficiency, enhance productivity, and implement impactful solutions. Highly adaptable in fast-paced environments, with a continuous improvement mindset and a passion for advancing operational excellence through innovation.

Overview

13
13
years of professional experience
2
2
Certification
4
4
years of post-secondary education

Work History

HR Generalist / People & Culture Advisor

Multigate NZ Limited
09.2023 - Current
  • Company Overview: Leading manufacturer of surgical and medical consumables for hospitals-fast-paced operational environment.
  • Manage end-to-end employee lifecycle including recruitment, advertising, candidate selection (pre-screened resumes prior to sending to corporate hiring managers for consideration), contract generation, comprehensive background checks, and structured onboarding orientation for 45+ employees, ensuring 100% compliance with NZ employment legislation while maintaining accurate employee records in HRIS systems.
  • Spearheaded efforts to reconcile historical payroll discrepancies, resulting in improved relationships with affected employees and restored trust in the system.
  • Provided expert advice on complex pay-related matters such as overtime calculations, garnishments, bonuses, or deductions to both employees and managers alike.
  • Partnered with the Head of HR and Line Managers to roll-out the new annual performance and renumeration reviews, providing guidance and coaching to 8+ managers on conducting constructive review conversations, tracking completion rates to 95%, and ensuring development plans and action items are correctly documented and implemented within defined timelines
  • Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust during investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
  • Collaborated with PayMasters to process weekly waged and monthly salaried process payroll with 100% accuracy, coordinating timely payments for taxes and HR-related invoices including union fees, insurance, KiwiSaver and Super contributions.
  • Partnered with the Site Manager to process adjustments for salaries, bonuses, commissions, and collective contract negotiations with the Union Representatives.
  • Partnered with the Head of HR to coordinate the yearly employee engagement surveys, developing action plans with leadership team to address feedback and enhance workplace culture, resulting in improved satisfaction scores across NZ operations.
  • Partnered with the Senior Leadership Team to continuously improve key people frameworks and HR initiatives, ensuring alignment with organizational goals while adapting Australian head office policies to meet NZ regulatory requirements.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.

Human Resources, Payroll & Finance Consultant

Techspace Consulting Limited & Stack Digital Limited
09.2020 - 09.2023
  • Company Overview: Labour-Hire firm specializing in technology recruitment & digital transformation consulting.
  • Managed employment contract generation and onboarding for 10-25 employees and 50-100 contractors; achieving 100% documentation compliance and seamless integration with system setups.
  • Maintained and reported on HR data using PayHero, Smartly, and JIRA software systems, generating monthly metrics on employee lifecycle stages, annual leave liability, compliance tracking, and providing data-driven insights to support remuneration review decisions.
  • Led end-to-end payroll processing for internal employees and 50-100 external contractors, ensuring compliance with employment legislation including termination procedures, KiwiSaver, leave entitlements, redundancy, termination pay calculations, and tax obligations (PAYE & Withholding Tax).
  • Collaborated with Director/COO and Finance Manager to provide HR advisory support, develop strategic recommendations for policy improvements, and enhance operational efficiency across people management frameworks.
  • Managed contractor lifecycle including contract renewals, extensions, purchase orders, project funding, timesheet approval, and invoicing through Xero, Invoxy (now Karmly), PayHero, and Smartly software systems.
  • Ensured legal compliance in all HR practices by staying current with relevant employment laws and regulations, as well as conducting regular policy reviews.
  • Established strong relationships with external partners including recruiters, educational institutions, and industry associations to expand organizational reach in talent acquisition efforts.
  • Improved organizational culture by developing and executing various team-building initiatives and employee engagement activities.

Candidate Consultant

Geneva Healthcare
03.2020 - 07.2020
  • Company Overview: Recruiting Support Workers for Homecare & Allied Health Professionals
  • Managed end-to-end recruitment including job advertising (Seek, LinkedIn, Job Boards), candidate selection, employment contract generation, comprehensive background checks (police clearance, VCA checks for childcare), and structured onboarding orientation, achieving 14-day placement turnaround for each new hire.
  • Conducted regular performance consultations with Support Workers, addressing performance concerns and providing guidance to Coordination Teams on managing employee performance issues effectively.
  • Maintained compliance with Guaranteed Hours (GH) and Pay Equity (PE) legislation through structured consultations and regular reviews, ensuring all employment documentation met regulatory standards.

Senior Guaranteed Hours Advisor & HR Assistant

Geneva Healthcare
12.2017 - 02.2020
  • Started in Dec 2017 as the HR Assistant and gradually promoted to Senior Advisor by Feb 2019, leading a team of 4 members in the Guaranteed Hours unit.
  • Managed complete employee lifecycle for 1,500+ Support Workers including recruitment, onboarding orientation, performance review coordination, contract reviews, remuneration assessments (GH/PE), and exit processes, ensuring full employment legislation compliance through structured consultations.
  • Led annual performance review cycle for Support Workers division, coaching 12+ coordinators on conducting meaningful review conversations and tracking completion of development plans across the workforce.
  • Spearheaded "Casual Workforce Optimization Project" to enhance operational efficiency, achieving 40% reduction in underperforming casual staff while improving effectiveness of permanent support workers.
  • Analyzed KPIs and benchmarked HR data to support informed decision-making, creating standardized processes for data compilation and reporting that improved consistency across special projects.
  • Facilitated talent conversations with leaders to identify high-potential employees and succession planning opportunities, developing targeted development programs for emerging leaders.
  • Investigated and resolved complex employee relations issues including union inquiries, grievances, and complaints, preparing formal responses and ensuring thorough conflict resolution.
  • Partnered with the HR manager for collective bargaining negotiations for support workers.

Human Resources Intern

Jet Park Hotel
07.2017 - 11.2017
  • Supported HR administrative functions including employee record management, filing systems, and coordination of onboarding documentation for new hires in hospitality operational environment.
  • Conducted workforce diversity analysis and research for industry benchmarking projects.
  • Answered phone and performed clerical duties to assist human resources department.
  • Worked with HR team to coordinate company events.

Executive Officer & Professional Assistant

Fiji National University
07.2012 - 01.2017
  • Achieved "Meritorious" performance rating for 4 consecutive years in my role at Fiji School of Medicine Dean's office.
  • Led recruitment and selection processes for project staff, collaborating with HR department on employment contracts and onboarding procedures.
  • Established administrative and financial frameworks for newly launched Student Life Unit, including policy development, operational procedures and supply requirements of the unit.
  • Conducted comprehensive health and safety compliance checks across university properties, ensuring adherence to regulatory standards.
  • Managed stakeholder relationships with academics, businesses, government ministries, and embassies while organizing college events and training sessions.
  • Partnered with career services to provide valuable resources tailored specifically for recent graduates transitioning into the workforce.
  • Enhanced student engagement by implementing innovative academic support initiatives and programs.
  • Streamlined communication between faculty, staff, and students through the development of effective information-sharing processes.

Education

Graduate Diploma - Human Resources Management

Manukau Institute of Technology
Auckland, NZ
01.2017 - 11.2017

Bachelor of Science - Environmental Science

University of The South Pacific
Suva, Fiji Islands
01.2006 - 11.2008

Skills

  • HR & Payroll Systems PayHero, Smartly/Smart Payroll, PayMasters-EzyTime, Biotime (Time & Attendance), Karmly (Contingent Workforce), Netsoft Care Call (Healthcare Client Management), JIRA (Workflow Automation), SharePoint (Document Management)
  • Financial & Payment Systems: Xero (Accounting & Reconciliation), SAP ARIBA (Procurement), Nav Dynamics (ERP/CRM), IRD myIR Portal, Invoxy, Internet Banking
  • Data Analysis & Reporting: Advanced Microsoft Excel, HR Metrics & KPI Reporting, Payroll Reconciliation, Compliance Reporting, Data-Driven Insights

Certification

  • HRINZ Membership
  • Health & Safety Representative Training Level 3 (NZQA)
  • Certificate of Completion - Leadership Training (VW Training NZ)
  • Mental Health First Aid & Stress Management (MHFA Australia)
  • Quality Management Systems ISO9001: Internal Auditor
  • Talent Management Certification (FNU)
  • Advanced Microsoft Excel Certification
  • Certificate of Competence in Workplace Assessment (Fiji)
  • Professional Development for PAs & Secretaries
  • Quality Circles Training (FNU)
  • Exceptional Customer Service (FNU)
  • Self-Management & Initiative Development (FNU)
  • Effective Business Writing (FNU)

Languages

English
Bilingual or Proficient (C2)
Hindi
Native or Bilingual

Timeline

HR Generalist / People & Culture Advisor

Multigate NZ Limited
09.2023 - Current

Human Resources, Payroll & Finance Consultant

Techspace Consulting Limited & Stack Digital Limited
09.2020 - 09.2023

Candidate Consultant

Geneva Healthcare
03.2020 - 07.2020

Senior Guaranteed Hours Advisor & HR Assistant

Geneva Healthcare
12.2017 - 02.2020

Human Resources Intern

Jet Park Hotel
07.2017 - 11.2017

Graduate Diploma - Human Resources Management

Manukau Institute of Technology
01.2017 - 11.2017

Executive Officer & Professional Assistant

Fiji National University
07.2012 - 01.2017

Bachelor of Science - Environmental Science

University of The South Pacific
01.2006 - 11.2008

ADDITIONAL SKILLS

  • Tech-savvy
  • Quick learner, adaptable to fast-paced environments
  • Executive accounting support & budget management
  • Contract preparation & job descriptions
  • Team project management & event planning
  • Cultural awareness & empathy
  • Negotiation & conflict resolution
  • Process improvement & policy development
  • Strong ethical foundation

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PEARL SHARMA