Pedro Rocha
Mount Maunganui,BOP
Summary
Dynamic leader with a proven track record at Guthrie Rocha Properties, specializing in customer relationship management and team development. Successfully created motivational environments and implemented innovative solutions that significantly enhanced client experiences. Demonstrates exceptional decision-making abilities and a strong commitment to holistic wellness approaches. Achievements include pioneering customer service strategies that resulted in improved client satisfaction metrics.
Overview
18
18
years of professional experience
Work History
General Manager
Guthrie Rocha Properties
Aljezur, Aljezur
01.2018 - 01.2025
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Responded promptly to inquiries from current tenants regarding their tenancy status.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw the management of properties to ensure compliance with applicable laws and regulations.
- Conducted market research to identify new investment opportunities.
Physical Therapist
Clinica Vicentina Aljezur
Aljezur, Aljezur
11.2014 - 12.2017
- Implemented effective techniques for pain management and muscle rehabilitation, improving client mobility and well-being.
- Customized treatment strategies based on patient body composition, goals and comfort.
- Designed treatment program to achieve established goals.
- Performed manual therapy techniques, such as massage, stretching, mobilization and manipulation and soft tissue mobilization.
Physical Therapist
In good Hands Integrated therapies
Aljezu, Aljezur
07.2011 - 11.2014
- Performed manual adjustments to spine and other body articulations to correct musculoskeletal system conditions.
- Provided services to relieve pain and increase physical mobility in patients.
- Prepared detailed patient case histories.
- Maintained accurate documentation of patient treatments and progress in electronic medical record systems.
- Performed spinal manipulation techniques using hands or instruments as appropriate.
- Provided patients with education regarding self-care techniques, exercise programs, nutrition advice, and lifestyle modifications.
- Advised patients on proper posture habits during activities of daily living.
- Monitored clinic activities, such as billing, coding, and medical records maintenance.
- Developed policies and procedures for the clinic to ensure quality service delivery.
Licensed Massage Therapist
Golf Santo Antonio Resort
Vila Do Bispo, Vila do Bispo
01.2007 - 03.2011
- Adhered to professional ethics and conduct, maintaining a positive and respectful relationship with clients and colleagues.
- Implemented effective techniques for pain management and muscle rehabilitation, improving client mobility and well-being.
- Customized treatment strategies based on patient body composition, goals and comfort.
- Performed deep muscle, hot stone, prenatal and other types of massage and treatments.
- Advised customers on products used during the massage such as creams or essential oils designed for relaxation purposes.
- Cultivated loyal clientele and high rate of referrals based on quality of massage services.
- Employed trigger point therapy to relieve specified areas of pain or dysfunction.
- Maintained cleanliness and sanitation of massage room and equipment, adhering to state regulations and spa policies.
- Attended continuing education courses related to massage therapy in order to stay up-to-date on best practices in the field.
- Promoted health and wellness benefits of massage and related therapies to help clients achieve goals.
- Discussed body treatment needs and expectations with clients to maintain customer satisfaction.
Tourism Assistant
Carpe Vita Rural & Nature Tourism lodge
ALJEZUR, Aljezur
01.2007 - 03.2011
- Transported tour participants to activities or tour sites.
- Coordinated logistics for group tours such as transportation, meals, and accommodations.
- Entertained visitors and tourists with various props and signs to maximize engagement.
- Assisted tour patrons with special needs.
- Greeted visitors at the reception desk and answered inquiries from potential customers.
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
- Organized tour packages including transportation, accommodation, and activities.
- Provided customers with information about local attractions, events, and other points of interest.
- Attended industry conferences and tradeshows to network with other professionals in the field.
- Developed itineraries for guided tours in accordance with customer requirements.
- Resolved customer complaints in a timely manner.
Education
Diploma - Osteopathy
EMAC
Porto, Portugal03-2014
Bachelor of Tourism Management - Tourism And Travel Management
ISCET
Porto, Portugal09-2005
Skills
- Customer experiences
- Customer relationship management
- Motivational
- Damage mediation
- Decision-making
- Creative solutions
- Issue troubleshooting
- Holistic wellness approach
- Positive attitude and motivation
- Positive leadership qualities
- Positive working relationships
Affiliations
- Exercising in the gym
- Surfing
- BJJ
- Meditation
- Hiking
- Reading
- Traveling
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Spanish
Professional
French
Limited
Accomplishments
- For 4 years in a row my company won "Top 5% best SME´s in Portugal" award.
References
References available upon request.
Timeline
General Manager
Guthrie Rocha Properties
01.2018 - 01.2025
Physical Therapist
Clinica Vicentina Aljezur
11.2014 - 12.2017
Physical Therapist
In good Hands Integrated therapies
07.2011 - 11.2014
Licensed Massage Therapist
Golf Santo Antonio Resort
01.2007 - 03.2011
Tourism Assistant
Carpe Vita Rural & Nature Tourism lodge
01.2007 - 03.2011
Diploma - Osteopathy
EMAC
Bachelor of Tourism Management - Tourism And Travel Management
ISCET
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