Summary
Overview
Work History
Education
Skills
Core Competencies
Languages
Accomplishments
Interests
Certification
Timeline
Generic

Peekay John Pio

Summary

Dedicated security professional with over 5 years of experience in safeguarding premises, assets, and personnel across diverse environments including hospitality, manufacturing, and retail sectors. Proven track record of maintaining high standards of professionalism and integrity while implementing effective preventive safety measures. Experienced in CCTV monitoring, incident response, and customer service with strong leadership capabilities demonstrated through supervisory roles.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Security Officer / Weekend Supervisor

Red Badge
Auckland, AUK
09.2024 - Current
  • CCTV monitoring ensures real-time surveillance of all areas, deterring incidents before they escalate.
  • Comprehensive patrols (on foot and buggy) help maintain a constant physical security presence.
  • Incident response to thefts, disturbances, assaults, fire evacuations, bomb threats, and medical emergencies shows your readiness and capability under pressure.
  • Welfare checks safeguard the well-being of both visitors and staff.
  • Writing accurate and detailed reports (including 105 police reports) demonstrates your attention to legal and procedural accountability.
  • You help contain and de-escalate emergencies, preventing them from spreading or worsening—this is vital in high-traffic public spaces.
  • Team coordination on weekends ensures consistent coverage and effective communication across shifts.
  • As a supervisor, you likely train, guide, and motivate your team while managing shift transitions and resolving real-time conflicts.
  • You set service standards for customer and retailer interactions—upholding a professional and approachable presence across the outlet.
  • Representing the public face of safety for both shoppers and retail partners means you're a key player in maintaining trust and satisfaction.
  • You're often the first point of contact for issues—providing assistance, directions, or diffusing tension diplomatically.

Security Officer

ISS Facility Services
Auckland, AUK
05.2023 - 08.2024
  • Monitor entry and exit points to prevent unauthorized access.
  • Enforce strict ID checks, visitor sign-ins, and contractor verification (Condition of entry)
  • Secure loading docks, storage areas, and high-risk zones.
  • Operate surveillance systems to monitor all areas of the facility.
  • Conduct regular interior and exterior patrols to detect hazards or suspicious activity.
  • Support site health and safety rules by collaborating with staff and contractors.
  • Report unsafe conditions, hazards, or spills immediately.
  • Monitor emergency exits and safety equipment for functionality and access.
  • Act as first responders to alarms, fire drills, medical emergencies, or safety violations.
  • Coordinate with emergency services when necessary.
  • Document all incidents clearly and submit reports to management.
  • Handle reception duties: answering calls, booking couriers, scheduling contractor visits.
  • Maintain logs for deliveries, shift changes, and activity reports.
  • Ensure proper documentation of all visitor and incident records.
  • Communicate effectively with production staff, visitors, and external vendors.
  • Support internal investigations (e.g. loss or equipment damage).
  • Maintain a calm, reliable presence in high-pressure environments.

Security Officer

Cordis Hotel
Auckland, AUK
02.2021 - 04.2023
  • Ensure the safety of all guests, staff, and property through constant monitoring and presence.
  • Respond to disturbances, lost property, trespassing, intoxicated individuals, and other common hotel incidents.
  • Operate CCTV systems to detect unusual activity throughout the hotel.
  • Conduct regular internal and external patrols, including guest floors, lobby, back-of-house, and parking areas.
  • Lead the response to emergencies such as medical issues, fire alarms, suspicious persons, or security breaches.
  • Coordinate with police, ambulance, or fire services when required.
  • Ensure all incidents are thoroughly documented in shift and incident reports.
  • Manage and guide the security team during your shift.
  • Assign patrol areas, monitor guard performance, and provide feedback or support.
  • Ensure shift handovers are clear and all reports are up to date.
  • Provide polite and professional assistance to guests while maintaining authority.
  • Handle disputes, noise complaints, or difficult situations using de-escalation techniques.
  • Maintain the hotel's image by delivering top-tier customer service even in challenging moments.
  • Control access to restricted areas such as staff-only zones, storage rooms, and service lifts.
  • Protect valuable hotel assets, including IT systems, equipment, and supplies.
  • Maintain up-to-date shift logs, incident records, and safety audits.
  • Ensure compliance with health & safety, fire regulations, and hotel security protocols.

Security Officer

Matrix Security
Auckland, AUK
04.2020 - 01.2021
  • Monitor all entry and exit points to ensure only authorized personnel and approved guests enter or exit.
  • Verify ID badges, guest quarantine status, and contractor credentials.
  • Enforce lockdown perimeter protocols to prevent unauthorized movement.
  • Ensure all individuals on-site follow government health guidelines, including:
    Mask usage
    Physical distancing
    Hygiene protocols
  • Support Ministry of Health staff in testing and isolation procedures.
  • Conduct regular internal and external patrols to maintain visibility and prevent breaches.
  • Watch for signs of distress, non-compliance, or health-related incidents.
  • Monitor quarantine room hallways, shared areas, and entryways.
  • Respond swiftly to security breaches, medical emergencies, or behavioural incidents.
  • Coordinate with nurses, site managers, or emergency services as needed.
  • Report and manage any attempted or successful unauthorized exits.
  • Record daily activities, compliance checks, and any incidents in detailed logs.
  • Submit reports to site supervisors, the Ministry of Health, or government representatives.
  • Maintain confidentiality and accuracy at all times.
  • Provide clear, calm communication to guests during their quarantine stay.
  • Assist with deliveries, answer questions, and de-escalate emotional situations compassionately.
  • Maintain professionalism, empathy, and boundaries in a high-pressure environment.
  • Adhere to strict personal protective equipment (PPE) protocols.
  • Stay alert, reliable, and professional during long shifts in restricted environments.

Education

NCEA Level 2 -

Aorere College
Auckland, NZ
11-2018

Certificate of Approval -

Treehouse
Auckland, NZ
06-2021

First Aid Certificate -

Medic First Aid
Auckland, NZ
06-2024

Skills

  • Physical security and surveillance operations
  • Access control management and patrol procedures
  • CCTV monitoring and incident response
  • Loss prevention and safety procedures compliance
  • Conflict resolution and de-escalation techniques
  • Comprehensive report writing and documentation
  • Customer service excellence
  • Teamwork and effective communication
  • Supervisory and leadership capabilities

Core Competencies

Physical security and surveillance operations, Access control management and patrol procedures, CCTV monitoring and incident response, Loss prevention and safety procedures compliance, Conflict resolution and de-escalation techniques, Comprehensive report writing and documentation, Customer service excellence, Teamwork and effective communication, Supervisory and leadership capabilities

Languages

English
Full Professional
Samoan
Full Professional

Accomplishments

  • Best Musician Award, New Zealand High School (2018)
  • Aorere College Music Dux – Year 12 and 13
  • Smokefree Pacifica Beats National Champion (2018)
  • Session Musician for Corrella NZ
  • Hired to perform or collaborate with top artists including Parris Goebel, Sammy Johnson, Fiji, Sons of Zion, and Corrella
  • Toured New Zealand with R&B band TJ Taotua & The Ministry of Tone
  • Accompanied R&B artist Sam V in live performances
  • Performed internationally at the Dubai World Expo (2021)
  • Featured performer at the New Zealand Jazz Festival (2021)
  • Featured Artist at major music festivals:
    ONE LOVE Festival (2021, 2024, 2025)
    PromiseLand Festival (2022)
    Eden Festival (2023, 2024)
    Good Vibes Festival (2022)
    Jammin Festival (2024)
    Nesian Festival (2022)
    Summer Frequencies (2023)
    Summer in the Square (2023)

Interests

  • Passionate about both security and music, valuing teamwork, discipline, and professionalism
  • Enjoy performing and collaborating with others in the music industry
  • Keen interest in DIY projects, hands-on problem-solving, and home improvements
  • Value spending quality time with family as a source of balance and motivation

Certification

  • NCEA Level 1 & Level 2 – Aorere College
  • Certificate of Approval – Tree House Security
  • First Aid Certificate – Medic First Aid
  • Full New Zealand Driver's License

Timeline

Security Officer / Weekend Supervisor

Red Badge
09.2024 - Current

Security Officer

ISS Facility Services
05.2023 - 08.2024

Security Officer

Cordis Hotel
02.2021 - 04.2023

Security Officer

Matrix Security
04.2020 - 01.2021

NCEA Level 2 -

Aorere College

Certificate of Approval -

Treehouse

First Aid Certificate -

Medic First Aid
Peekay John Pio