PEER MUJAHIDEEN
Wainuiomata,LowerHutt
Summary
Dynamic IT support professional with a proven track record in troubleshooting hardware, software, and network issues while ensuring the integrity of IT systems and delivering exceptional user support services. Certified in Microsoft Azure Fundamentals (AZ-900) with foundational cloud knowledge and hands-on experience in Microsoft 365 environments. Strong problem-solving capabilities and effective communication skills contribute to a customer-centric approach in technical support. Committed to continuous learning and staying current with industry advancements to enhance service delivery.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Showroom Manager
Golden Tiles (Channel Partner: KAG Tiles)
Tirunelveli, Tamil Nadu, India
01.2025 - 01.2026
- Supported billing, POS, and inventory IT systems to ensure uninterrupted operations
- Troubleshot hardware, software, and connectivity issues affecting daily business activities
- Maintained digital reporting systems and improved accuracy of operational records
- Facilitated effective communication with around 20 customers each day, addressing and resolving their queries to enhance satisfaction.
Channel Partner / Operations Manager
Royal Ceramics (KAG Tiles)
Tirunelveli, Tamil Nadu, India
01.2017 - 01.2025
- Maintained office IT infrastructure including computers, printers, networking, and software tools
- Provided internal technical support and troubleshooting for staff systems and applications
- Implemented digital reporting workflows that improved operational efficiency
Proprietor
Royal Agencies (Tiles & Sanitary Wares)
Tirunelveli, Tamil Nadu, India
01.2012 - 01.2017
- Managed IT systems including billing software, inventory databases, and office networks
- Installed and maintained computers, applications, and networking equipment
- Introduced digital processes improving efficiency, accuracy, and business continuity
System Administrator
Air2Web India Private Limited
Chennai, Tamil Nadu, India
01.2008 - 01.2011
- Administered computer systems, networks, and user accounts
- Diagnosed and resolved hardware, software, and connectivity issues
- Installed operating systems, applications, updates, and security patches
- Provided end-user technical support and maintained system performance
Education
Bachelor of Engineering -
Anna University
ChennaiSkills
- Hardware, software, and network troubleshooting
- Desktop, laptop, printer, and peripheral setup
- Microsoft 365 user support (Outlook, Teams, OneDrive, SharePoint basics)
- Operating system installation, updates, and maintenance
- Basic networking and connectivity support
- Cloud fundamentals (Azure concepts and services)
- System maintenance, backups, and security basics
- Remote, phone, email, and on-site technical support
- Documentation and incident tracking
- Teamwork and collaboration
Certification
Microsoft Azure Fundamentals (AZ-900)
Languages
English
Professional Working
Tamil
Native or Bilingual
Timeline
Showroom Manager
Golden Tiles (Channel Partner: KAG Tiles)
01.2025 - 01.2026
Channel Partner / Operations Manager
Royal Ceramics (KAG Tiles)
01.2017 - 01.2025
Proprietor
Royal Agencies (Tiles & Sanitary Wares)
01.2012 - 01.2017
System Administrator
Air2Web India Private Limited
01.2008 - 01.2011
Bachelor of Engineering -
Anna University