Peggy Walker
Gisborne,Te Hapara
Summary
Collaborative leader with dedication to partnering across agencies and multi-disciplinary teams to promote an engaged, empowering work culture and collective impact outcomes. Demonstrated strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies guided by company policy and systems. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with an analytical approach to business planning and day-to-day problem-solving. Dedicated industry professional with a high performing history of exceeding company goals. Highly skilled at working under pressure for example COVID19 multiple lockdown's and extreme weather events such as Gabrielle, adapts to new situations and challenges. Not scared to lead from the front to demonstrate empathy and whanau centred practice.
Overview
26
26
years of professional experience
Work History
Horouta Whanau Ora Manager
Te Runanganui O Ngati Porou
05.2017 - 05.2023
- Kept business operating within budget and developed annual investment plans for governance board, partner CE's
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks and programme deliverables within established timeframes consistently.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members to lead.
- Onboarded new employees with induction training and new hire documentation processes.
- Monitored and analyzed, published monthly business performance trends and reports to identify areas of improvement.
- Developed and maintained relationships and communications with partners and commissioning agency.
Kaiako Bicultural Practice
Te Wananga O Aotearoa
06.2012 - 02.2017
- Worked cooperatively with students to reach their learning objectives.
- Incorporated relevant practice frameworks and teaching strategies into the classroom.
- Supported student understanding of social development learning in a bicultural context.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Graded and evaluated student assignments, papers, and course work.
- Developed progressive learning pathways for students
Case Manager
SERCO
05.2010 - 06.2012
- Developed and implemented case management whanau plans to address client needs within the detention center
- Assisted clients in navigating legal services and public benefits to gain access to a visa and government resources.
- Monitored clients' progress and tracked client services to provide best environment possible during their stay.
Site Manager
Child Youth And Family Services
02.2003 - 06.2009
- Recruited interviewed, hired, new staff.
- Oversaw all daily office operations and site resources
- Created weekly and monthly reports and presentations for management team.
- Mitigated finance variables monthly.
- Kept sites compliant with OSH, state, and local regulations to prevent unnecessary risks.
- Facilitated management development across leadership team.
- Exceeded National KPI requirements receiving recognition from the Chief Social Work Office
Housing Support Manager
Housing New Zealand Corporation
03.1997 - 04.2002
- Deployment to NECBOP - Assessment and evaluation of the barriers to essential services in rural high deprivation areas.
- Analyzed data to identify trends, identify solutions and improve customer experience.
- Collaborated with other teams to co-ordinate government response to essential services.
- Engaged relationships with home owners living in rural hard to reach communities.
- Post secondment returned to core responsibilities across 3 sites, housing assessments for subsidised rental homes.
Education
Master of Indigenous People Studies - Business, Economics, Indigenous Development
Te Whare Wananga O Awanuiarangi
Whakatane04.2016
Postgraduate Diploma of Social Work - Social Work
Victoria University of Wellington
Wellington, NZ05.1995
Skills
- Budget management and authorities to sign off
- Workforce development
- Staff Management, Performance reviews
- Team Leadership, practice training
- Contract Development and Management
- Productivity Performance
- Business Planning, Annual Investment Planning
- Partnering with stakeholders and commissioning agencies
Timeline
Horouta Whanau Ora Manager
Te Runanganui O Ngati Porou
05.2017 - 05.2023
Kaiako Bicultural Practice
Te Wananga O Aotearoa
06.2012 - 02.2017
Case Manager
SERCO
05.2010 - 06.2012
Site Manager
Child Youth And Family Services
02.2003 - 06.2009
Housing Support Manager
Housing New Zealand Corporation
03.1997 - 04.2002
Master of Indigenous People Studies - Business, Economics, Indigenous Development
Te Whare Wananga O Awanuiarangi
Postgraduate Diploma of Social Work - Social Work
Victoria University of Wellington
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