Pei Chen
Auckland,Hillcrest
Summary
5 Years of customer service and sales experience.
Once led the team to achieve the monthly performance target and became an excellent team in the province. And can adapt to a high-pressure working environment smoothly. Good sales and customer service abilities paired with fast learning abilities. Proficient in updating accounts, processing transactions, and coordinating records.
Overview
5
5
years of professional experience
Work History
Office Supervisor & Checkouts
Countdown Glenfield
07.2022 - Current
- Completed weekly payroll accurately and timely with timesheets for 160 employers.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions, and taxes.
- Managed daily flow of cash transactions to provide sufficient cash supply to checkouts' needs.
Receptionist-intern
Mutual Benefit
10.2018 - 01.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Helped office staff sort out visa materials and certify important materials in court.
- Translate client's CV from Chinese to English, and modify client's school application documents.
Customer Service Manager
Qinxue Education
10.2015 - 02.2018
- Offer service to over 300 customers. Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with the marketing department to launch and manage promotional activities and campaigns.
Customer Service Specialist
Qinxue Education
07.2013 - 09.2015
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
Education
MBA - Applied Management
Eastern Institute of Technology
Auckland, NZ05.2020
Bachelor of Business - International Trade
The Ocean University of China
China06.2013
Skills
- MS Office software
- MYOB & Pay global software
- Mandarin and English speaking
- Customer service awareness
- Proactive and initiative work attitude
Timeline
Office Supervisor & Checkouts
Countdown Glenfield
07.2022 - Current
Receptionist-intern
Mutual Benefit
10.2018 - 01.2019
Customer Service Manager
Qinxue Education
10.2015 - 02.2018
Customer Service Specialist
Qinxue Education
07.2013 - 09.2015
MBA - Applied Management
Eastern Institute of Technology
Bachelor of Business - International Trade
The Ocean University of China
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