Peita Perfect
Summary
Motivated, Adaptable Professional with many years of experience in Customer Service.
Proactive, Resourceful and Resilient, with clear and direct style.
Committed to providing consistently high-quality, detail-focused service to ensure superior customer satisfaction. Driven to succeed in promoting and exceeding goals and targets, A Positive, Vivacious Personality with Outstanding Communication, Interpersonal and Relationship building skills, Dedicated to providing encouragement and solutions for the utmost in Customer Satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Home Sales Consultant
Kanda Homes
08.2022 - 08.2023
- Worked closely with internal team members such as Operations Manager, Marketing Manager, Quantity Surveyor, Project Manager and Interior Designer as well as external Suppliers for seamless Design and Build Project coordination.
- Developed strong relationships with potential buyers through excellent communication and customer service skills.
- Coordinated and Managed appointments to show potential buyers through Show Homes, promoting the Brand.
- Conducted regular follow-ups with prospective buyers, maintaining interest levels and fostering long-term relationships.
- Utilized CRM software to track buyer information and preferences, tailoring communication efforts for maximum effectiveness.
- Negotiated, prepared and presented contracts and other legal documents to clients.
- Generated leads by participating in industry events, Home Shows, networking opportunities, and utilizing social media marketing techniques.
- Provided comprehensive guidance to buyers throughout the process empowering them to make informed choices about location and design aspects of their new homes.
Customer Service Manager
Qantas Airways
03.2009 - 03.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed team of 10 crew and up to 220 passengers onboard aircraft.
- Trained and regularly mentored crew on performance and customer service techniques.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Managed Technical and medical emergencies.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm and encouragement in fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Exceeded goals through effective task prioritization and great work ethic.
- Ensured completion of all Documents and Reports fulfilled.
- Took ownership of customer issues and followed problems through to resolution
International Flight Attendant
Emirates Airlines
10.2003 - 02.2009
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Attended training in customer service, Medical and safety procedures of all new requirements and procedures.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked efficiently onboard in team of up to 24 crew members.
- Provided excellent Service to up to 320 passengers onboard with high pressure situations.
Education
Diploma - Diploma in Hospitality Management
Auckland University of Technology
Auckland, AUKSkills
- Quality Workflow Management
- Multitasking under pressure
- Excellent Customer Service
- Building and Maintaining Rapport
- Performance Tracking and Evaluations
- Outstanding Verbal and Written Communication
- Exceeding Quality Standards
- Issue Resolutions
- Managing Operations and Efficiency
- Business Development
- Administrative Support
- Staff Management
Certification
- First Aid Training
Timeline
Home Sales Consultant
Kanda Homes
08.2022 - 08.2023
Customer Service Manager
Qantas Airways
03.2009 - 03.2016
International Flight Attendant
Emirates Airlines
10.2003 - 02.2009
Diploma - Diploma in Hospitality Management
Auckland University of Technology
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