Peizhen Lao

Key Responsibilities:

• Drive sales of IT products and services, including hardware, software, and cloud solutions, to businesses of all sizes.
• Identify and pursue new sales opportunities by researching potential clients and markets, generating leads, and qualifying prospects.
• Engage with clients to understand their IT needs, presenting tailored solutions that align with their business goals.
• Build and maintain strong relationships with clients, acting as a liaison between the company and customers to ensure ongoing satisfaction and repeat business.
• Prepare and deliver sales proposals, product demonstrations, and detailed presentations to prospective clients, effectively communicating the benefits of the company's offerings.
• Collaborate with technical teams to ensure the seamless implementation and support of IT solutions sold to clients.

Key Responsibilities:

• Gained hands-on experience in assembling and configuring hardware components, including computers, printers, and scanners.
• Assisted in the installation and setup of software applications, ensuring compatibility and optimal performance across various devices.
• Provided support in configuring and maintaining network equipment, including routers, switches, and other network infrastructure.
• Contributed to IT projects by testing and evaluating new technologies, providing feedback on performance and usability.
• Collaborated with the IT team to troubleshoot and resolve hardware and software issues, improving overall system reliability.
• Participated in training sessions to build foundational knowledge in IT systems and network management.

Achievements:

• Successfully configured and deployed multiple workstations and network devices, enhancing the operational efficiency of the company.
• Assisted in the testing and implementation of a new software solution, helping to identify and resolve issues before full deployment.

Key Responsibilities:

• Developed a small program to support the studio's operations, utilizing C# to create essential frameworks such as registration and login screens.
• Gained hands-on experience with MySQL, implementing database solutions to manage user data and improve the efficiency of client services.
• Worked as a cover planner, collaborating with clients to design and finalize book covers, enhancing my communication and client interaction skills.
• Balanced technical responsibilities with client-facing tasks, effectively bridging the gap between technical development and creative design.
• Contributed to various aspects of the project lifecycle, from coding to testing and client feedback integration.

Achievements:

• Successfully completed a functional program that streamlined the studio’s client registration process, improving user experience.
• Enhanced my coding skills and practical knowledge of C# and MySQL through real-world application during the internship.

Key Responsibilities:

• Performed routine system maintenance, ensuring all company systems and networks operated efficiently and securely.
• Assisted with the successful launch of new products by setting up and configuring necessary software and hardware, ensuring smooth integration with existing systems.
• Provided technical support to staff, troubleshooting and resolving issues such as system start-up failures and hardware malfunctions.
• Conducted regular maintenance on computer hardware, including updates, repairs, and replacements to minimize downtime.

Achievements:

• Successfully reduced average system downtime by 25% through proactive maintenance and rapid response to technical issues.
• Played a key role in multiple product launches, ensuring all IT infrastructure was in place and functioning optimally.